Customer Services Executive

2 weeks ago

Lahore, Punjab, Pakistan Interwood Mobel Full time 900,000 - 1,200,000 per year

We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.

Requirements

Roles & Responsibilities:

  • Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
  • Communicate effectively with customers by providing regular updates throughout the complaint process.
  • Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
  • Escalate complex or unresolved issues to the complaint in-charge for further action.
  • Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
  • Generate and maintain accurate records of service calls and relevant documentation.
  • Ensure timely updates and closure of service calls while assisting with any additional tasks assigned by management.
  • Collaborate with internal departments to resolve complaints effectively and contribute to enhancing customer satisfaction.

Requirements:

  • Bachelor's degree in Business Administration, Customer Service, or a related field.
  • Proven experience in complaint handling, customer service, or coordination roles.
  • Strong communication, follow-up, and documentation skills.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in MS Office and familiarity with complaint management systems.
  • Customer-focused mindset with problem-solving abilities
Benefits

  • Medical Insurance

  • Provident Fund

  • EOBI

  • Paid Leaves

  • Customer Service Executive

    5 days ago

    Lahore, Punjab, Pakistan Digital Penguin Full time 420,000 - 600,000 per year

    Customer Service ExecutiveThe role of a Customer Service Executive revolves around delivering excellent customer service and fostering customer satisfaction. This position is open to both freshers and experienced individuals, making it an exciting opportunity for professionals at varying levels of expertise.Key Responsibilities: - Active Listening and Query...

  • Customer Services Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Interwood Mobel Full time 300,000 - 600,000 per year

    We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a...

  • Customer Services Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Interwood Mobel Full time 900,000 - 1,200,000 per year

    We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a...

  • Customer Services Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Interwood Mobel (Pvt) Ltd. Full time 900,000 - 1,200,000 per year

    We are looking for a detail-oriented and proactiveCustomer Service Executiveto join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a...

  • Customer Service Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 720,000 per year

    Pay: 50, PKR) - 60, PKR) per monthJob description:Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executive. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through effective communication.Key...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TLT Dispatch services Full time 600,000 - 1,200,000 per year

    Company DescriptionTLT Dispatch Services is a leading consulting company specialising in providing professional services and business process outsourcing solutions to the Corporate Travel Management industry. Recognised for our state-of-the-art services, we strive to offer innovative and tailored solutions to meet the unique needs of our clients. Located in...

  • Customer Service Executive(CSE)

    2 weeks ago

    Lahore, Punjab, Pakistan Prime Kingdom Pvt Ltd. Full time

    Company DescriptionPrime Kingdom Pvt Ltd. specializes in seamless telecommunication, BPO, and call center solutions. Our mission is to connect businesses and enhance customer experiences. We are committed to providing top-tier services to ensure the success and satisfaction of our clients. Join us to be a part of a dynamic team dedicated to excellence in...

  • Customer Services Representative

    5 days ago

    Lahore, Punjab, Pakistan Sovereign Services Full time 720,000 - 960,000 per year

    Job Description:We are seeking a motivated and enthusiastic Customer Services Representative to join our team in the BPO industry. In this role, you will be responsible for identifying, attracting, and selecting the best talent to meet our clients' organization's staffing needs. Your expertise in recruitment will be instrumental in helping us build a highly...

  • Customer Services Executive

    1 week ago

    Lahore, Punjab, Pakistan f2b2e83e-a20b-48a8-8ae3-1fcedf521c86 Full time 600,000 - 1,200,000 per year

    is looking to hire a passionate candidate for its ' Customer Services Executive (Outbound)' post.About Us: is Pakistan's Largest Online Real Estate Portal Connecting Buyers with Sellers within & outside the country started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A...

  • Customer Service Representative

    1 week ago

    Lahore, Punjab, Pakistan cooperative group of services Full time 360,000 - 720,000 per year

    Job Type: Full-time (On-site)Location: Al-Hafeez Heights, Gulberg 3, LahoreWorking Hours: 1:00 PM to 10:30 PMJob Description:We are hiring Customer Service Representatives to join our dynamic UK-based outbound call center team. This is a great opportunity for individuals looking to kick-start or grow their career in the fast-paced customer service and BPO...