Customer Services Executive

2 weeks ago

Lahore, Punjab, Pakistan Interwood Mobel (Pvt) Ltd. Full time 900,000 - 1,200,000 per year

We are looking for a detail-oriented and proactive
Customer Service Executive
to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.

Requirements
Roles & Responsibilities:

  • Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
  • Communicate effectively with customers by providing regular updates throughout the complaint process.
  • Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
  • Escalate complex or unresolved issues to the complaint in-charge for further action.
  • Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
  • Generate and maintain accurate records of service calls and relevant documentation.
  • Ensure timely updates and closure of service calls while assisting with any additional tasks assigned by management.
  • Collaborate with internal departments to resolve complaints effectively and contribute to enhancing customer satisfaction

Requirements:

  • Bachelor's degree in Business Administration, Customer Service, or a related field.
  • Proven experience in complaint handling, customer service, or coordination roles.
  • Strong communication, follow-up, and documentation skills.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in MS Office and familiarity with complaint management systems.
  • Customer-focused mindset with problem-solving abilities

Benefits

  • Medical Insurance
  • Provident Fund
  • EOBI
  • Paid Leaves

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