Information Technology Network Specialist
3 days ago
Job Description: Information Technology Network Specialist
Location: BlueKarrots.– Islamabad
Department: Operations
Employment Type: Full-Time
About the Role
The Information Technology Network Specialist will manage and optimize our dialing systems, ensure data accuracy, and support smooth campaign execution for our telesales operations. This role is critical to maintaining contact accuracy, improving agent productivity, and ensuring high campaign performance.
Key Responsibilities
Manage, configure, and monitor dialers (including campaign creation, pacing, and list management).
Upload, scrub, and verify data lists while ensuring 100% accuracy and compliance.
Perform daily data audits to remove invalid, duplicate, or DNC numbers.
Monitor dialer performance metrics and recommend optimization strategies.
Troubleshoot dialer-related issues in coordination with IT and operations teams.
Maintain daily/weekly dialer performance reports.
Ensure data integrity and compliance with company SOPs and regulatory guidelines.
Collaborate with operations leadership to align dialing strategies with campaign goals.
Requirements
Previous experience with dialer management (Vicidial, GOautodial, or similar).
Strong understanding of data scrubbing, validation, and list optimization.
Good analytical and reporting skills.
Ability to troubleshoot technical issues.
- Strong communication and time-management skills.
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