Application Support Engineer

6 hours ago

Karachi, Sindh, Pakistan Think Digitally Full time 30,000 - 60,000 per year

Responsibilities:

  • Provide 1st level support to users and identify the issues/change requests advised by the users within the applications
  • Maintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOps
  • Employ basic procedures for user account management and access for various applications
  • Gather and analyse information about the client issue and determine which team is suited to resolve the problem
  • Responding in a timely manner to service issues and requests to support SLA targets
  • Create and update knowledge articles

Skills & Requirements:

  • Bachelor's in business, computer science, or related field.
  • Minimum 1 year of experience in a related role
  • Fantastic communication skills (both verbally and written)
  • Confident with client engagement and taking a lead role in discussions/meetings
  • A genuine interest in providing high-quality service
  • A passion for constantly upskilling along with the ability to learn and adapt quickly
  • You excel in a collaborative team environment, but you have the maturity and drive to work with a low level of oversight

Offerings & Benefits:

  • Above market salary
  • Bi-annual increments
  • Performance based bonuses
  • Flexible working arrangements for healthy work-life balance
  • Recreational and entertainment events
  • Dynamic team and great team culture
  • OPD health care for self, spouse, children and parents
  • Emergency and hospitalization medical coverage
  • Maternity care coverage for pre-natal and post-natal medical expenses
  • Unlimited 24/7 tele-consultations with GPs
  • Significant discounts on tele-consultations with specialist doctors
  • Significant discounts on leading labs for medical tests.
  • Significant discounts on leading pharmacies for medicines
  • Health and wellbeing counselling
  • EOBI
  • Casual leaves
  • Sick leaves
  • Annual leaves
  • Wedding leaves
  • Haj leaves
  • Pilgrimage leaves
  • Maternity leaves
  • Paternity leaves
  • Bereavement leaves

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