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Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan Adreach Agency Full time $104,000 - $130,878 per year

We're hiring: Experienced Media Buyer at Adreach Agency

At 𝗔𝗱𝗿𝗲𝗮𝗰𝗵 𝗔𝗴𝗲𝗻𝗰𝘆, we believe exceptional customer service is the heart of every successful business. We're looking for a 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 with proven experience to join our growing team.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

  • Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.

  • Provide accurate information, resolve issues, and ensure customer satisfaction.

  • Maintain detailed records of customer interactions and feedback.

  • Collaborate with internal teams to address and resolve complex cases.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

  • 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝟮 𝘆𝗲𝗮𝗿𝘀 of customer support experience.

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving abilities with a customer-first approach.

  • Familiarity with CRM tools and Microsoft Office Suite.

  • Ability to perform in a fast-paced environment while maintaining service quality.

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote Job

𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-Time