Customer Success Manager

4 days ago

Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full time 900,000 - 1,200,000 per year

About the Role

We are seeking a
Partner/Dealer Success Specialist/Manager
to join our team in
Lahore
. This role is dedicated to supporting dealerships on our platform, ensuring they receive maximum value and are equipped to succeed in the evolving digital retail and mobility landscape.

The ideal candidate should have hands-on experience in automotive retail and in dealership operations, must be tech-savvy, and thrive in relationship-driven roles where communication and problem solving are key.

The Partner Success Manager will work in close collaboration with our Dealer Success team in the US, integration partners, OEMs, and internal teams (Engineering and Sales). While this role requires extensive coordination with US-based colleagues, the candidate should be flexible to work in the overlapping timeslot of the USA and Pakistan time zones.

Key Responsibilities

  • Manage the onboarding of new dealerships and ensure the successful adoption of the platform.
  • Conduct training sessions for dealer users on system features, updates, and best practices.
  • Serve as the first point of contact for dealer queries, providing timely resolution or coordinating with internal teams as needed.
  • Monitor dealership activity and encourage platform utilization through proactive coaching, and escalate any anomaly in usage trends.
  • Work closely with the US-based Dealer Success team to stay aligned on dealer initiatives, feedback, and priorities.
  • Ensure seamless communication and knowledge sharing between PK and US teams in the partner success context.
  • Collaborate with internal teams (Product, Support, QA, and Development) and external stakeholders (dealerships, US Teams, OEMs, and Integration Partners) to track and address dealership challenges.
  • Establish and streamline communication processes for escalations, ensuring Help Desk can resolve common issues efficiently.
  • Collect and synthesize dealer feedback to share with the appropriate internal stakeholders.
  • Highlight recurring challenges in dealerships and collaborate with the Product team for process improvements.
  • Contribute to refining dealer-facing processes and training material.

Requirements

  • 5+ years' experience in automotive retail, dealership operations, or customer/partner success.
  • BBA, BBIT, BS IT, MBA, or any other equivalent qualification.
  • Strong understanding of dealership business processes and digital retail.
  • Excellent communication and relationship-building skills across diverse stakeholders.
  • Tech-savvy with the ability to understand the digital platform and train & coach end-users effectively.
  • Proven coordination skills across internal and external stakeholders.
  • Flexible to work overlapping PK and US time zones.
  • Willingness to travel (including to the US) for dealer engagement if required.
  • Having a US visa or any other passport through which travel to the US is easier will be a plus.

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