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Customer Success Manager
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Company Description
Trillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of experience, TISS has a proven track record of delivering cutting-edge cybersecurity solutions to clients worldwide. We are committed to helping businesses protect their valuable assets and data from cyber threats. Our expertise, including over 100 cybersecurity specialists and more than 400 certifications, allows us to provide customized and effective cybersecurity solutions. We partner with leading international vendors to offer the most advanced and reliable cybersecurity services available.
Role Description
This is a full-time on-site role for a Customer Success Manager - Central in Lahore. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. Day-to-day tasks will include addressing customer inquiries, providing solutions to customer issues, and ensuring a high level of customer service. The role also involves analyzing customer needs and feedback to improve services and products.
Qualifications
- Customer Satisfaction and Customer Service skills
- Analytical Skills to understand and address customer needs effectively
- Customer Retention and Relationship Building skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience in the cybersecurity or IT industry is a plus
- Bachelor's degree in Business, Information Technology, or related field
