Head of Technical Operations – IT

2 days ago

Karachi ShahraEFaisal, Pakistan Network Squad Full time 2,000,000 - 2,500,000 per year

About the Role:

We are looking for a Head of Technical Operations – IT & Network Infrastructure to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.

Key Responsibilities:

  • Manage multiple departments including Network, Support, Cloud, and Projects.
  • Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.
  • Oversee company-wide systems, operations, and project delivery locally and overseas.
  • Lead and coordinate on-site and remote engineers for timely project completion.
  • Collaborate with clients, vendors, and international partners for smooth operations.
  • Drive operational efficiency, process improvement, and service excellence.
  • Support business growth through strategic planning, innovation, and leadership.
  • Monitor company performance, budgets, and KPIs across all departments.
  • Plan, execute, and monitor system integration and infrastructure projects.

Qualifications & Skills:

  • Bachelor's or Master's degree in IT, Computer Science, Business Administration, or a related field.
  • 10+ years of experience in IT operations, infrastructure, or project management.
  • Proven experience in leading multiple teams and departments across diverse functions.
  • Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.
  • Excellent communication, leadership, and strategic planning skills.
  • Experience managing overseas operations or international clients is an advantage.
  • Certifications such as PMP, ITIL, or CISSP are preferred.
  • Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.

Job Type: Full-time

Application Question(s):

  • Are you available to start immediately? If not, what is your notice period?
  • Where are you located?
  • Do you have any disabilities or medical issues that we should be aware of?
  • What is your current salary package?
  • How many years of experience do you have in IT operations or service management?
  • Have you managed one or multiple departments? If yes, which ones and how many staff?
  • Have you ever done any business or been involved in any business activities?
  • Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?

Work Location: In person

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