Customer Success Specialist

5 days ago

Lahore, Punjab, Pakistan Digilatics Full time 21,600,000 - 36,000,000 per year

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands — someone who can manage client communication, protect brand positioning, and deliver a premium client experience.

What You Will Do

  • Manage U.S.-based client accounts with professionalism, clarity, and confidence.
  • Lead client meetings and written communication in advanced English.
  • Coordinate with internal teams and ensure every delivery meets Digilatics' standards.
  • Identify risks, opportunities, and strategic next steps for clients.
  • Take full ownership of the client journey and overall satisfaction.

Requirements (Mandatory)

  • Advanced / Fluent English (speaking and writing — will be tested).
  • Brand experience (brand management, brand strategy, or account management involving brand positioning).
  • Previous experience in Customer Success or client-facing roles.
  • Excellent communication, organization, and attention to detail.
  • Ability to work in a fast-paced, high-performance environment.
  • Must be able to work as an independent contractor.

Nice to Have

  • Experience working with international clients.
  • Knowledge of SEO, Google Ads, or digital marketing (not required).

Why Digilatics

  • High-performance culture with real ownership and autonomy.
  • Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).
  • You lead the relationship — not the technical execution.

Job Type: Full-time

Pay: Rs180, Rs220,000.00 per month

Application Question(s):

  • What industry you have served while managing USA based clients?
  • Are you familiar with digital marketing platforms, their flow of tasks, etc,?
  • Do you currently live in Lahore?
  • Are you comfortable working in US EST time zone?
  • One thing that make you stand out in the whole pool for this position?

Experience:

  • US market: 3 years (Required)

Work Location: In person

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