Shift Leader
5 days ago
We Are Hiring – Shift Leader (Front of House)
Gulberg 3, Lahore
We are looking for an experienced Shift Leader – Front of the House to manage daily guest services and ensure smooth hotel operations.
Key Responsibilities:
- Supervise front desk operations during the shift
- Ensure excellent guest service and handle guest queries/complaints
- Coordinate with housekeeping and other departments for seamless operations
- Manage check-ins, check-outs, and reservations
- Monitor lobby appearance and hotel standards
- Train and guide front desk staff
- Maintain shift reports and handovers
- Hands-on Oracle Opera Cloud
Requirements:
- Minimum 2–3 years' experience in Front Office / Guest Services
- Strong communication & leadership skills
- Good knowledge of hospitality systems and procedures
- Presentable and customer-focused personality
- Ability to manage pressure and handle guests professionally
Job Type: Full-time
Work Location: In person
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