Training Coordinator

6 days ago

Lahore, Punjab, Pakistan Stewart Pakistan Private Limited Full time 500,000 - 1,200,000 per year

Job Summary

Deliver specialized training programs focused on operational excellence, communication skills, and performance development within a call center environment. Trainers will work closely with internal and external teams to ensure that all training initiatives are relevant, impactful, and aligned with business goals.

Key Responsibilities

  • Design and deliver customized training programs for call center operations, including product knowledge, customer service, and soft skills.
  • Conduct thorough training needs assessments to identify performance gaps and skill enhancement opportunities.
  • Facilitate engaging in-person and virtual training sessions for new hires and existing employees.
  • Evaluate training effectiveness using feedback, assessments, and performance data; recommend improvements where needed.
  • Collaborate with stakeholders and team leaders to ensure training content supports operational goals and customer satisfaction metrics.
  • Stay up to date with industry trends, customer service best practices, and emerging training technologies.

Experience & Requirements

  • Experience:
    3 to 6 years as a trainer, with at least
    2 years of experience in a call center or BPO environment
    (preferably in customer service, sales, or operations training).
  • Shift:
    Must be available to work from
    3:00 PM to 12:00 AM (IST)
    .
  • Strong facilitation, coaching, and communication skills.
  • Proven ability to manage end-to-end training processes and evaluate learning outcomes.
  • Experience with Learning Management Systems (LMS) and virtual training tools (e.g., MS Teams, Zoom, WebEx).
  • Ability to adapt content and style to diverse learning audiences

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