Trainer (Domestic Contact Center)
7 days ago
- Location: Lahore
- Education: Intermediate/Graduation
- Experience: At least 02 years of experience for designing, delivering, and evaluating training programs for our call center representatives. Proven experience as a Call Center Trainer or similar role, preferably in a call center environment.
Key Responsibilities:
- Develop comprehensive training programs for call center representatives, covering product knowledge, objection handling, and customer service.
- Conduct onboarding sessions for new hires, ensuring they are well-prepared to meet performance expectations.
- Organize and facilitate ongoing training sessions to enhance the skills of existing team members.
- Assess the training needs of individuals and the team and tailor programs accordingly.
- Provide constructive feedback to representatives to help them improve their performance.
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Trainer (Domestic Contact Center)
7 days ago
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