Trainer (Domestic Contact Center)

1 week ago

Lahore, Punjab, Pakistan Sybrid Careers Full time 900,000 - 1,200,000 per year
  • Location: Lahore
  • Education: Intermediate/Graduation
  • Experience: At least 02 years of experience for designing, delivering, and evaluating training programs for our call center representatives. Proven experience as a Call Center Trainer or similar role, preferably in a call center environment.

Key Responsibilities:

  • Develop comprehensive training programs for call center representatives, covering product knowledge, objection handling, and customer service.
  • Conduct onboarding sessions for new hires, ensuring they are well-prepared to meet performance expectations.
  • Organize and facilitate ongoing training sessions to enhance the skills of existing team members.
  • Assess the training needs of individuals and the team and tailor programs accordingly.
  • Provide constructive feedback to representatives to help them improve their performance.

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