Contact Center Team Lead
6 days ago
Job description
Hiring: Team Lead – | BPO Industry
Are you a results-driven leader with a passion for international operations? Join our dynamic team and drive excellence in global customer service
Position: Team Lead – Customer Services (International)
Industry: BPO
Location: Lahore (Onsite)
Shifts: Rotational (5 Days a Week)
Salary: Market Competitive
Key Responsibilities:
Lead and motivate a high-performing team to achieve service excellence.
Develop and implement international strategies in collaboration with leadership.
Oversee global projects, ensuring efficiency and alignment with company objectives.
Foster a culturally aware and inclusive team environment.
Set and monitor key performance metrics, providing insights to management.
Act as a liaison between teams and stakeholders to drive seamless operations.
What We're Looking For:
Must have a bachelor's degree in any field.
Must have minimum 1 year of relevant experience leading a team (preferably in BPO).
Strong understanding of global markets and cross-cultural communication.
Exceptional verbal and written English communication skills.
Why Join Us?
Permanent Position – Stability & career growth opportunities.
2 Days Off Weekly – Work-life balance matters
Medical & Life Insurance (IPD + OPD) – Your health is our priority.
EOBI & 40 Annual Paid Leaves – Time to recharge.
Annual Performance-Based Increment – Rewarding excellence.
Apply Now Send your resume to and be part of a global customer operations team
Hiring #TeamLead #CustomerService #BPOJobs #Leadership #CareerGrowthIndustry:
Call Centre
Employment Type:
Full-time
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