Assistant Manager – Training

2 weeks ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 150,000 - 2,000,000 per year

About the Role

Abacus is looking for a passionate Assistant Manager – Training to lead learning initiatives for our growing BPO/Call Center operations. You'll design and deliver impactful training programs to enhance agent performance, improve customer experience, and support organizational goals.

Key Responsibilities

  • Lead new hire, process, product, and soft skills training.
  • Conduct Training Needs Analysis (TNA) to address performance gaps.
  • Drive training KPIs: certification, nesting success, retention.
  • Coach & mentor trainers for consistent quality delivery.
  • Collaborate with Operations, Quality & Clients on training content.
  • Track & report training effectiveness with data-driven insights.

Ideal Candidate

  • 4–6 years in BPO/Call Center Training & Development.
  • 2+ years in a supervisory or assistant manager training role.
  • Strong facilitation, coaching & people development skills.
  • Proven success in agent readiness & training ROI.
  • Excellent communication & stakeholder management.
  • Bachelor's in HR, Business, Education, Psychology (I/O) or Communications; Master's/MBA preferred; TTT/L&D certifications a plus.

Why Join Us?

  • Shape the learning culture of a leading BPO.
  • Exposure to global clients & diverse processes.
  • Career growth in a dynamic, growth-focused environment.

Apply Now:

Application Questions:

  • Have you led a team of trainers/coordinators?
  • Designed/delivered training for a BPO/call center?
  • Conducted TNA & closed performance gaps using data?
TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&D #NowHiring

Job Type: Full-time

Pay: Rs150, Rs200,000.00 per month

Application Question(s):

  • Have you managed or supervised a team of trainers or training coordinators before?
  • Have you designed and delivered training programs specifically for a call center or BPO environment?
  • Do you have experience conducting Training Needs Analysis (TNA) and using data to close performance gaps?

Work Location: In person

Application Deadline: 23/09/2025

  • Assistant Manager Trainings

    2 weeks ago

    Lahore, Punjab, Pakistan Highly Keen Full time

    Assistant Manager TrainingsHighly Keen, PakistanOne of our clients is looking for an Assistant Manager for Trainings. The job description for the above-mentioned position is as follows:Conduct Training Need Analysis (TNA) on a semi-annual basis.Arrange in-house training programs by inviting trainers from the industry.Conduct in-house soft skills training...

  • Assistant Manager – Training

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 150,000 - 185,000 per year

    About the RoleAbacus is looking for a passionate and dynamic Assistant Manager – Training to join our growing BPO/Call Center operations. The ideal candidate will be responsible for designing, delivering, and driving impactful training programs that enhance agent performance, uplift customer experience, and align with organizational goals.Key...

  • Assistant Manager Training

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time $60,000 - $80,000 per year

    Abacus is looking for a passionate and dynamic Assistant Manager – Training to join our growing BPO/Call Center operations. The ideal candidate will be responsible for designing, delivering, and driving impactful training programs that enhance agent performance, uplift customer experience, and align with organizational goals.Key ResponsibilitiesLead...

  • Training Operations Assistant

    2 weeks ago

    Lahore, Punjab, Pakistan TÜV Rheinland Middle East Full time 600,000 - 1,200,000 per year

    Company DescriptionTÜV Rheinland, with 150 years of expertise, is a global leader in testing and inspection services, employing approximately 26,000 professionals in more than 50 countries. The company generates annual revenues of over 2.7 billion euros. TÜV Rheinland tests technical systems, enables innovation, and supports companies in their...

  • Deputy Manager Training Operations

    1 week ago

    Lahore, Punjab, Pakistan Oxbridge Digital Full time

    ResponsibilitiesCollaborate with department heads to identify training needs and gaps.Conduct surveys, interviews, and assessments to gather data on training requirements.Design and develop training programs and materials that align with organizational goals.Facilitate training sessions, workshops, and seminars, both in-person and virtually.Develop...

  • Training Manager

    1 week ago

    Lahore, Punjab, Pakistan Helium Pvt limited Full time

    Identifying training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business managers and human resources departments.Designing and expanding training and development programs based on both the organization's and the individual's needs.Working in a team to produce programs that are...

  • Assistant Brand Manager

    1 week ago

    Lahore, Punjab, Pakistan Shahzad Training & Consulting International Full time

    Responsibilities:- Closely monitors and analyzes sales volumes, market share trends and competitive activity.- Assists in developing and executing promotional initiatives to profitably increase consumption within budgeted parameters.- Assists in the identification and development of business building ideas and works with other business unit team members to...

  • Senior Training

    2 weeks ago

    Lahore, Punjab, Pakistan StudyWise The Migration Full time 65,000 - 800,000 per year

    Job Summary:We are seeking a dynamic and motivated Learning and Development (L&D) Executive to support our organization's growth through impactful training initiatives and employee development programs. This role is open to fresh graduates or individuals with up to 1 to 2 years of relevant experience, and is suitable for both male and female candidates who...

  • Training Support Specialist

    7 days ago

    Lahore, Punjab, Pakistan beBeeTraining Full time 3,600,000 - 8,400,000

    Job Title: Training AssistantDescription:We are seeking a highly organized and detail-oriented individual to join our training team as a Training Assistant. The successful candidate will provide support to trainers in preparing training materials, arranging training courses, and maintaining student records.Responsibilities:Assist Trainers: Provide support to...

  • Senior Training

    2 weeks ago

    Lahore, Punjab, Pakistan StudyWise The Migration Full time

    Job SummaryWe are seeking a dynamic and motivated Learning and Development (L&D) Executive to support our organization's growth through impactful training initiatives and employee development programs. This role for the individuals with up to 1 to 2 years of relevant experience, and is suitable for both male and female candidates who are passionate about...