Assistant Manager – Training

2 weeks ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 1,800,000 - 2,400,000 per year

About the Role

Abacus is looking for a passionate Assistant Manager – Training to lead learning initiatives for our growing BPO/Call Center operations. You'll design and deliver impactful training programs to enhance agent performance, improve customer experience, and support organizational goals.

Key Responsibilities

  • Lead new hire, process, product, and soft skills training.
  • Conduct Training Needs Analysis (TNA) to address performance gaps.
  • Drive training KPIs: certification, nesting success, retention.
  • Coach & mentor trainers for consistent quality delivery.
  • Collaborate with Operations, Quality & Clients on training content.
  • Track & report training effectiveness with data-driven insights.

Ideal Candidate

  • 4–6 years in BPO/Call Center Training & Development.
  • 2+ years in a supervisory or assistant manager training role.
  • Strong facilitation, coaching & people development skills.
  • Proven success in agent readiness & training ROI.
  • Excellent communication & stakeholder management.
  • Bachelor's in HR, Business, Education, Psychology (I/O) or Communications; Master's/MBA preferred; TTT/L&D certifications a plus.

Why Join Us?

  • Shape the learning culture of a leading BPO.
  • Exposure to global clients & diverse processes.
  • Career growth in a dynamic, growth-focused environment.

Apply Now:

Application Questions:

  • Have you led a team of trainers/coordinators?
  • Designed/delivered training for a BPO/call center?
  • Conducted TNA & closed performance gaps using data?
TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&D #NowHiring

Job Type: Full-time

Pay: Rs150, Rs200,000.00 per month

Application Question(s):

  • Have you managed or supervised a team of trainers or training coordinators before?
  • Have you designed and delivered training programs specifically for a call center or BPO environment?
  • Do you have experience conducting Training Needs Analysis (TNA) and using data to close performance gaps?

Work Location: In person

Application Deadline: 23/09/2025

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