Female Chat Support Representative

2 weeks ago

Lahore, Punjab, Pakistan IT Devices Online Full time 100,000 - 120,000 per year

Job Description

Chat Support Representative

About Us

IT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.

About the role

We are seeking a proactive and tech-savvy Chat Support Representative to join our IT hardware company. In this role, you will be the first point of contact for customers via live chat, assisting them with technical issues, product inquiries, and general support related to our hardware products (e.g., servers, networking devices, workstations, peripherals). Your primary focus will be on delivering fast, accurate, and friendly support while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide real-time support to customers via chat, ensuring timely and accurate responses.
  • Troubleshoot basic to intermediate technical issues related to software, systems, and services.
  • Guide users through problem-solving steps and provide appropriate solutions or workarounds.
  • Escalate complex or unresolved issues to relevant teams following standard procedures.
  • Maintain comprehensive and accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams (Technical Support, Sales, Logistics) to resolve complex issues.
  • Stay updated on product knowledge, company updates, and industry trends.

· Follow standard operating procedures and escalate unresolved issues to Tier 2 or engineering teams when necessary.

· Meet defined KPIs such as chat response time, resolution time, customer satisfaction (CSAT), and quality assurance (QA) scores.

Requirements:

  • 3–4 years of experience in a chat support or customer service role, preferably in the IT or tech industry.
  • Excellent written and verbal communication skills in English – grammar, tone, and clarity are critical.
  • Proven ability to handle multiple chats simultaneously while maintaining attention to detail.
  • Strong problem-solving skills and a customer-first mindset.
  • Basic understanding of IT concepts, software troubleshooting, etc.
  • Ability to work independently and in a team-oriented environment.

Preferred Qualifications:

  • Bachelor's degree in IT, Computer Science, Communications, or a related field.
  • Experience supporting IT Hardware, SaaS platforms or cloud-based applications.
  • Multilingual capabilities are a plus.
  • Experience in US Market is must.

What We Offer

  • Salary range K
  • Health Insurance
  • Casual, Sick and Annual Leaves
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • The chance to work with a dynamic and innovative team.

Note: It's a Full-time On-site job in Gulberg 3, Lahore

Timings: 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM Pakistan time

Job Type: Full-time

Pay: Rs100, Rs120,000.00 per month

Application Question(s):

  • How do you rate (0/10) your English communication?
  • Do you agree with a Full-time On-site job in Gulberg 3, Lahore
  • Only apply if agree with the job timings. 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM

Experience:

  • Chat Support in US Market: 3 years (Required)

Language:

  • English (Required)

Location:

  • Lahore (Required)

Work Location: In person

  • Chat Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Create Max Full time 25,000 - 35,000 per year

    Job Timings:Monday to SaturdayShift 1: 5:00 PM – 1:00 AMShift 2: 1:00 AM – 9:00 AM(Candidates must be available for either shift)Job Description:We are seeking a dedicated Chat Support Representative to handle client communication through Facebook Messenger. In this role, you will respond to customer inquiries, resolve issues, and ensure a high level of...

  • CSR - ( Chat Support Representative)

    3 days ago

    Lahore, Punjab, Pakistan Zam Studios Full time 480,000 - 600,000 per year

    Job Description:We are looking for a proactive and customer-focused Chat Support Representative to join our team. The ideal candidate will have excellent English communication skills, a professional approach to customer handling, and a good typing speed to manage multiple chats efficiently.Key Responsibilities:Provide real-time chat support to...

  • Customer Chat Support Executives

    5 days ago

    Lahore, Punjab, Pakistan Jumabazar Full time 540,000 - 780,000 per year

    Customer Chat Support Executives are required for one of our online store.Fresh candidates are encouraged to apply.only for femalesInterested candidates may apply on indeed or share their resume directly on subject: application for the postion of Customer Chat Support at Job Type: Full-timePay: Rs45, Rs65,000.00 per monthWork Location: In person

  • Support Representative

    23 hours ago

    Lahore, Punjab, Pakistan Supportics Full time 200,000 - 250,000 per year

    We're hashtag @Hiring: Customer Service Representative – Email & Chat Support Representative, a leading support services company in Lahore, is looking for a dynamic Email & Chat Support Representative to join our growing team. Location: Lahore, Pakistan Shifts: Night (12 am–9 am PKT) & Morning (8 am – 5 pm PKT) Platform: Zendesk CRMRequirements: Fluent...

  • Email Chat Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan ASK Development Full time 37,000 - 500,000 per year

    Responsibilities:Respond to customer inquiries via Social Media / Email in a timely and accurate manner· Provide personalized customer service to ensure customer satisfaction· Understand customer needs and provide appropriate solutions· Escalate issues to supervisor when necessary· Keep accurate records of customer interactions and transactions· Provide...

  • Chat Support

    2 weeks ago

    Lahore, Punjab, Pakistan MetaMelon Full time 300,000 - 600,000 per year

    As a Chat Support Specialist, you will be responsible for assisting users of our app by responding to their queries, resolving basic technical issues, and guiding them through different features. This role requires clear communication, patience, and problem-solving skills to ensure a smooth user experience. Fresh graduates or individuals with strong...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Zpayso Full time 400,000 - 450,000 per year

    The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.Key...

  • Chat Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Kepler Technologies (Private) Limited Full time 600,000 per year

    LahoreBasedJobDo you have a passion for providing outstanding customer support? Join our team as a Chat Support Specialist and become the first point of contact for our valued customers through live chat. Requirements:-Minimum A-Levels or higher qualification-Excellent written English & communication skills-Typing speed of 40+ WPM with accuracy-Strong...

  • Chat Support Executive

    1 week ago

    Lahore, Punjab, Pakistan InterTech Global Full time 360,000 - 720,000 per year

    ResponsibilitiesRespond to customer queries in a timely and accurate way, via chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctionsMonitor customer complaints on social media and communicate with appropriate departmentsGather customer feedback and share with our Product, Sales, and Marketing teamsJob...

  • Customer Support Representative

    23 hours ago

    Lahore, Punjab, Pakistan Planlab Solutions Full time 250,000 - 500,000 per year

    PlanLab Solutions is looking for customer service representatives to handle email, chat, and call support.A potential candidate should have the following skillsGood spoken and written EnglishRapid response and effective follow-upQuick learner who can take the initiativeIT expertiseExcellent interpersonal skillsConfidentResponsibilitiesHelping customers over...