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Customer Success Specialist

2 weeks ago

Lahore, Punjab, Pakistan US Surgitech, Inc Full time 600,000 - 1,200,000 per year

Key Responsibilities

  • Act as the
    primary point of contact
    for customers and outside sales reps.
  • Maintain and update the
    sales pipeline in Microsoft Dynamics CRM
    .
  • Build and nurture
    long-term customer relationships
    while identifying opportunities for growth.
  • Ensure smooth
    onboarding and customer experience
    across teams.
  • Address and resolve customer concerns proactively to maintain
    high satisfaction and retention
    .

Requirements

  • Bachelor's degree in
    Marketing, Business, or related field
    .
  • Minimum
    2 years of experience
    in Customer Success, Sales Support, or Account Management.
  • Excellent
    English communication skills
    (both written & verbal).
  • Experience with
    CRM tools
    (Microsoft Dynamics, Salesforce, Zoho, HubSpot, or similar).
  • Strong problem-solving, relationship-building, and client-handling skills.