csr

2 weeks ago

Islamabad GMarkaz, Pakistan Oak Street Technologies Full time 720,000 per year

We are seeking a Travel Consultant to join our dynamic inbound call center team. The ideal candidate will have excellent English communication skills, a customer-first attitude, and the ability to handle inquiries professionally and efficiently.

Key Responsibilities:

  • Answer incoming customer calls and provide accurate, timely information.
  • Resolve customer concerns, complaints, and inquiries with professionalism.
  • Maintain a high level of customer satisfaction by delivering exceptional service.
  • Update customer records and document interactions in the system.
  • Adhere to company policies and call handling procedures.

Requirements:

  • Fluent in English with excellent verbal and written communication skills.
  • Previous experience in customer service (preferred but not required).
  • Strong problem-solving skills and ability to handle customer concerns with patience.
  • Basic computer proficiency and familiarity with CRM systems.
  • Ability to work in a fast-paced environment and handle multiple inquiries efficiently.
  • Willing to work from 4 PM to 1 AM.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and career growth opportunities.
  • Friendly and supportive work environment.
  • Health benefits (if applicable).

Language:

  • English (Required)

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Ability to commute/relocate:

  • Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • CSR: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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