csr

5 days ago

Karachi, Sindh, Pakistan Telogix (PVT) Limited Full time 1,200,000 - 2,400,000 per year

Company Description

Telogix (PVT) Limited, established in 2014 and licensed by PTA, is a leading provider of smart Fleet Management and GPS/GSM/GPRS-based vehicle tracking systems. With a cloud-based ERP and software-as-a-service (SaaS) solutions, Telogix caters to small and mid-sized businesses, improving the productivity of their mobile workforce. The company collaborates with globally renowned technology providers to deliver customizable, reliable, and advanced fleet management systems. Telogix products, designed with American, European, and Asian technologies, excel in diverse environments and have been proven effective in over 55 countries worldwide.

Role Description

This is a full-time, on-site Customer Service Representative role based in Karachi. The Customer Service Representative will handle customer inquiries, complaints, and support requests, ensuring a seamless and professional experience. Responsibilities include addressing customer concerns, providing product and service information, managing records, and troubleshooting issues promptly. Effective communication and maintaining a high level of customer satisfaction are critical aspects of this role.

Qualifications

  • Strong communication and interpersonal skills
  • Customer support, problem-solving, and conflict resolution abilities
  • Detail-oriented with excellent organizational and multitasking skills
  • Proficiency in computer applications and customer relationship tools
  • Ability to work effectively in a team environment
  • Prior experience in customer service roles is a plus
  • Fluency in English; additional languages are an asset
  • High school diploma or equivalent; a degree in Business or related field is advantageous

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