Customer Support Executive

7 days ago

Karachi, Sindh, Pakistan Sands Tech Full time 200,000 - 300,000 per year

Job Title: Customer Service Representative (Morning Shift)

Location: Bahadurabad, Karachi

Job Type: Full-Time on-site

Shift: Morning

Job Summary:

We are looking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team during the morning shift. As a CSR, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Answer incoming calls, emails, and live chats from customers
  • Provide accurate information about products, services, and policies
  • Resolve customer issues efficiently and professionally
  • Document customer interactions using internal systems
  • Escalate complex issues to the appropriate department when necessary
  • Follow up with customers to ensure satisfaction
  • Maintain a positive, empathetic, and professional attitude at all times

Qualifications:

  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Comfortable using computers, CRM systems, and other digital tools
  • Ability to multitask in a fast-paced environment
  • Reliable and punctual with good time management

Job Type: Full-time

Work Location: In person

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