Customer Service Representative

3 days ago


Karachi, Sindh, Pakistan Max Solutions Full time 250,000 - 500,000 per year

Job Summary:

We're seeking a highly skilled and customer-focused CSR to manage incoming and outgoing calls, messages, and orders for our online brand. As a CSR, you'll be the face of our company, providing exceptional customer service, resolving queries, and enhancing customer experience.

Key Responsibilities:

  1. Handle incoming and outgoing customer calls, emails, and messages

  2. Respond to customer inquiries and concerns in a timely and professional manner

  3. Process orders, cancellations, and returns efficiently

  4. Provide product information, troubleshooting assistance, and solutions to customer problems

  5. Document customer interactions and feedback

  6. Meet or exceed performance metrics, such as response time, resolution rate, and customer satisfaction

  7. Collaborate with internal teams to resolve complex issues

Requirements:

  1. Excellent communication and interpersonal skills

  2. Strong problem-solving and analytical skills

  3. Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously

  4. Basic knowledge of computer systems and software (training will be provided)

  5. Familiarity with e-commerce platforms and online ordering systems (desirable)

  6. Strong customer service skills, with a patient and empathetic approach

Skills:

  1. Multitasking and time management skills

  2. Ability to adapt to new products, processes, and systems

  3. Strong attention to detail and accuracy

  4. Ability to work in a team environment

What We Offer:

  1. Competitive salary and benefits package

  2. Opportunities for professional growth and development

  3. Collaborative and dynamic work environment

  4. Working hours 10AM to 6pm

Location: Shah Latif Town Karachi

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you Apply now to join our team as a CSR.

Job Type: Full-time

Work Location: In person



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