Customer Service Representative
3 days ago
Job Summary:
We're seeking a highly skilled and customer-focused CSR to manage incoming and outgoing calls, messages, and orders for our online brand. As a CSR, you'll be the face of our company, providing exceptional customer service, resolving queries, and enhancing customer experience.
Key Responsibilities:
Handle incoming and outgoing customer calls, emails, and messages
Respond to customer inquiries and concerns in a timely and professional manner
Process orders, cancellations, and returns efficiently
Provide product information, troubleshooting assistance, and solutions to customer problems
Document customer interactions and feedback
Meet or exceed performance metrics, such as response time, resolution rate, and customer satisfaction
Collaborate with internal teams to resolve complex issues
Requirements:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously
Basic knowledge of computer systems and software (training will be provided)
Familiarity with e-commerce platforms and online ordering systems (desirable)
Strong customer service skills, with a patient and empathetic approach
Skills:
Multitasking and time management skills
Ability to adapt to new products, processes, and systems
Strong attention to detail and accuracy
Ability to work in a team environment
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Working hours 10AM to 6pm
Location: Shah Latif Town Karachi
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you Apply now to join our team as a CSR.
Job Type: Full-time
Work Location: In person
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