Customer Support Executive

1 week ago

Islamabad, Islamabad, Pakistan Red Star Technologies Pvt. Ltd. Full time 1,200,000 - 1,440,000 per year

We are seeking an experienced Customer Support Executive with 3–4 years of proven expertise in handling customer queries and providing high-quality service. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the capability to manage escalations while ensuring customer satisfaction.

Key Responsibilities:

  • Handle customer queries and complaints via phone, email, chat, or ticketing systems.
  • Provide accurate product/service information and resolve issues effectively.
  • Manage escalated cases, ensuring timely and professional resolution.
  • Maintain and update customer records, reports, and CRM systems.
  • Collaborate with internal teams (sales, technical, operations) to resolve complex customer issues.
  • Monitor service performance metrics (response time, resolution time, customer satisfaction scores).
  • Identify recurring issues and suggest process improvements.
  • Support in training and mentoring junior team members.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, IT, or a related field.
  • 3–4 years of experience in customer support, client servicing, or call center roles.
  • Strong verbal and written communication skills.
  • Proficiency in CRM tools, MS Office, and ticketing systems (e.g., Zendesk, Freshdesk).
  • Ability to handle challenging situations with professionalism.
  • Strong analytical and problem-solving skills.
  • Willingness to work in shifts if required.

Preferred Skills:

  • Experience in customer support within tech, telecom, or service-based industries.
  • Knowledge of basic sales support and upselling techniques.
  • Ability to work independently and as part of a team.

Job Type: Full-time

Pay: Rs100, Rs120,000.00 per month

Ability to commute/relocate:

  • Islamabad: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 400,000 - 600,000 per year

    Company DescriptionVelocity BPO is a strategic partner, committed to propelling your business towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions that accelerate growth and enhance our clients' competitive edge.Role DescriptionThis is a full-time on-site role for a Customer Support...

  • Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 900,000 - 1,200,000 per year

    Company DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...

  • Customer Support Executive

    7 days ago

    Islamabad, Islamabad, Pakistan ibex. Pakistan Full time 400,000 - 600,000 per year

    OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support...

  • Senior Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 900,000 - 1,200,000 per year

    Company DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Callify Full time 150,000 - 250,000 per year

    We are looking for enthusiastic and motivated individuals to join our team as Customer Support Executives. The role involves managing customer queries, handling communication, coordinating surveys, and ensuring smooth liaison between teams. The ideal candidate should be fluent in English, possess strong interpersonal skills, and be proficient in Excel.Key...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Affotax Full time 900,000 - 1,200,000 per year

    Job Title: Customer Support ExecutiveCompany: Leading UK-Based Chartered AccountantsLocation: Islamabad (On-site)Timings: 11:00 AM – 07:30 PMAbout Us:We are a growing UK-based accountancy firm providing online accounting and tax filing services to businesses, freelancers, and individuals across the UK. As part of our expansion, we are looking for a...

  • QA Executive – Customer Support

    1 day ago

    Islamabad, Islamabad, Pakistan Nysonian Full time 1,200,000 - 3,600,000 per year

    About the jobCompany OverviewAt Nysonian, we exist to build the next generation of global lifestyle brands—brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.From luxury travel to fitness and wellness, our portfolio is growing...

  • Customer Support Executive

    1 day ago

    Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time 250,000 - 500,000 per year

    Assist customers with their items purchased through ecommerce websiteSolving complex customer problems using your product knowledgeUnderstanding and identifying the root cause of the customer's problem through insightful questionsTaking ownership of support incidents and using all available resources and knowledge to resolve themDelighting customers at the...

  • Customer Support Executive

    1 day ago

    Islamabad, Islamabad, Pakistan IGATE Full time 900,000 - 1,200,000 per year

    Assist customers with their items purchased through ecommerce websiteSolving complex customer problems using your product knowledgeUnderstanding and identifying the root cause of the customer's problem through insightful questionsTaking ownership of support incidents and using all available resources and knowledge to resolve themDelighting customers at the...

  • Customer Support

    3 days ago

    Islamabad, Islamabad, Pakistan Decimal Solution Full time 360,000 - 480,000 per year

    Job Title: Customer Support & Marketing (Night Shift)Location: I-8/4, IslamabadTimings: 5:00 PM – 2:00 AM (On-site)Job Description:We are seeking a motivated and skilled Social Media & Sales Executive to join our team in Islamabad. The ideal candidate should have hands-on experience in social media management, lead generation, and product-wise marketing....