Customer Support Executive

1 day ago

Islamabad, Islamabad, Pakistan Red Star Technologies Pvt. Ltd. Full time 100,000 - 1,200,000 per year

We are seeking an experienced Customer Support Executive with 3–4 years of proven expertise in handling customer queries and providing high-quality service. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the capability to manage escalations while ensuring customer satisfaction.

Key Responsibilities:

  • Handle customer queries and complaints via phone, email, chat, or ticketing systems.
  • Provide accurate product/service information and resolve issues effectively.
  • Manage escalated cases, ensuring timely and professional resolution.
  • Maintain and update customer records, reports, and CRM systems.
  • Collaborate with internal teams (sales, technical, operations) to resolve complex customer issues.
  • Monitor service performance metrics (response time, resolution time, customer satisfaction scores).
  • Identify recurring issues and suggest process improvements.
  • Support in training and mentoring junior team members.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, IT, or a related field.
  • 3–4 years of experience in customer support, client servicing, or call center roles.
  • Strong verbal and written communication skills.
  • Proficiency in CRM tools, MS Office, and ticketing systems (e.g., Zendesk, Freshdesk).
  • Ability to handle challenging situations with professionalism.
  • Strong analytical and problem-solving skills.
  • Willingness to work in shifts if required.

Preferred Skills:

  • Experience in customer support within tech, telecom, or service-based industries.
  • Knowledge of basic sales support and upselling techniques.
  • Ability to work independently and as part of a team.

Job Type: Full-time

Pay: Rs100, Rs120,000.00 per month

Ability to commute/relocate:

  • Islamabad: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person

  • Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time $30,000 - $50,000 per year

    Company DescriptionVelocity BPO is a strategic partner, committed to propelling your business towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions that accelerate growth and enhance our clients' competitive edge.Role DescriptionThis is a full-time on-site role for a Customer Support...

  • Customer Support Executive

    1 week ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time

    Company DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...

  • Customer Support Executive

    2 days ago

    Islamabad, Islamabad, Pakistan ibex Full time

    We are seeking a talented Customer Support Executive to excel in the world of CX with their wit and customer-centric attitude. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department...

  • Senior Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 500,000 - 1,000,000 per year

    Company DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...

  • Customer Support Executive

    2 days ago

    Islamabad, Islamabad, Pakistan ibex. Pakistan Full time

    We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive...

  • Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Callify Full time 300,000 - 600,000 per year

    We are looking for enthusiastic and motivated individuals to join our team as Customer Support Executives. The role involves managing customer queries, handling communication, coordinating surveys, and ensuring smooth liaison between teams. The ideal candidate should be fluent in English, possess strong interpersonal skills, and be proficient in Excel.Key...

  • Executive Customer Support Manager

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeSupport Full time 6,000,000 - 8,000,000

    Customer Support Leadership OpportunityWe are seeking a seasoned professional to spearhead customer support operations across multiple e-commerce platforms.The ideal candidate will possess excellent leadership skills, strategic thinking, and the ability to drive customer satisfaction through innovative solutions.This role requires strong communication and...

  • Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Tribe Consulting (Pvt.) Ltd. Full time 47,000 per year

    About Tribe Consulting Private Limited:Tribe Consulting (Pvt) Limited has grown into one of the largest service providers in the field of Business Process Outsourcing (BPO) and Business Process Management (BPM) in Pakistan. Our exceptional customer satisfaction record and operational platforms has helped us transition into one of the fastest-growing...

  • Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Affotax Full time £104,000 - £130,878 per year

    Job Title: Customer Support ExecutiveCompany: Leading UK-Based Chartered AccountantsLocation: Islamabad (On-site)Timings: 11:00 AM – 07:30 PMAbout Us:We are a growing UK-based accountancy firm providing online accounting and tax filing services to businesses, freelancers, and individuals across the UK. As part of our expansion, we are looking for a...

  • Customer Support Executive

    4 weeks ago

    Islamabad, Islamabad, Pakistan ibex Full time

    Job DescriptionOverview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and customer-centric attitude. You will be expected to provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within...