
After Sales Service Specialist
2 weeks ago
Company Description
We suggest you enter details here.
Role Description
This is a full-time, on-site role for an After Sales Service Specialist located in Karachi Division. The After Sales Service Specialist will be responsible for addressing and resolving customer inquiries and concerns, managing service requests, coordinating with technical teams for repairs and maintenance, and ensuring customer satisfaction post-purchase. The role involves maintaining and updating service records, providing product knowledge and support, and conducting follow-ups to ensure service completion and customer satisfaction.
Qualifications
- Customer Service skills, including managing inquiries and resolving concerns
- Technical Knowledge, preferably related to the company's products
- Excellent Communication and Interpersonal skills
- Organizational skills and the ability to manage and update records effectively
- Problem-solving and Adaptability skills
- Experience in after-sales service or related field is a plus
- Ability to work independently and in a team
- Fluency in English and Urdu
- Bachelor's degree in Business Administration, Engineering, or relevant field
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