Assistant Manager Customer Care

2 weeks ago

Lahore, Punjab, Pakistan WOWJI Private Limited Full time 900,000 - 1,200,000 per year

Role Purpose

Lead the customer care function, improve conversions, and deliver an excellent client experience across calls, messages, and front desk.

Key Responsibilities

  • Handle and resolve client queries and complaints with professionalism
  • Convert inquiries into confirmed bookings or sales
  • Drive daily, weekly, and monthly targets
  • Supervise and coach CSRs and front desk staff
  • Run training on customer handling and sales conversion
  • Coordinate with service delivery teams for smooth operations
  • Maintain accurate records in CRM or Excel
  • Plan rosters and manage workload distribution
  • Prepare performance, conversion, and feedback reports

Requirements

  • Bachelor's degree
  • 3 to 5 years in customer care and sales
  • Strong persuasion and conversion skills
  • Clear written and spoken communication
  • Team leadership, coaching, and conflict resolution
  • Ability to work under pressure and meet targets

Preferred

  • Experience in services sectors such as healthcare, education, hospitality, or retail
  • Familiarity with appointment based or subscription based models

Key Competencies

Customer centric mindset

Sales orientation

Team leadership and training

Professional communication

Analysis and reporting

Calm and effective under pressure

How to Apply

  • Apply on Indeed or WhatsApp

Job Type: Full-time

Application Question(s):

  • Current Salary?
  • Expected Salary?

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Location:

  • Lahore (Required)

Work Location: In person

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