Customer Success Associate

1 week ago

Pakistan AutoLeap Full time $40,000 - $60,000 per year
  • Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
  • Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
  • Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
  • Work on other projects and initiatives of the Customer Success team on an as-needed basis
To be successful in this role, you will need:
  • 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
  • Experience in a customer facing role, such as customer success or support
  • Experience working in collections or billing in some capacity
  • Organizational skills that will allow you to stay on top of multiple priorities
  • Strong track record of success and progression in previous roles
  • Passion for helping others--you love seeing your customers get more out of your product
  • Your own unique talents If you don't meet 100% of the qualifications outlined above, tell us why you'd be a great fit for this role

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