Travel Agency Staff Required

2 weeks ago

Lahore, Punjab, Pakistan Osynix Group Full time 30,000 - 100,000 per year

Positions Available:

  • Travel Agent/Air Ticketing Officer
  • Visa & Travel Consultant
  • Sales Executive (Umrah Services)

Job Summary:

Candidate will be responsible for handling domestic and international flight bookings through GDS platforms, providing accurate travel information, and ensuring excellent customer service. This role requires proficiency in reservation systems, attention to detail, and the ability to work in a fast-paced, shift-based environment.

Key Responsibilities:

  • Handle domestic and international flight bookings via GDS systems (Amadeus, Sabre, Galileo).
  • Provide customers with accurate information regarding fares, routes, schedules, and travel requirements.
  • Process changes, cancellations, and special service requests according to airline policies.
  • Maintain updated knowledge of airline promotions, ticketing rules, and IATA regulations.
  • Upsell additional services such as hotel bookings, travel insurance, and airport transfers.
  • Resolve customer issues promptly to ensure satisfaction.
  • Ensure all bookings and payments are recorded accurately in company systems.
  • Liaise with airlines to confirm reservations and handle exceptions.

Requirements:

  • Intermediate / Bachelor's degree in Travel & Tourism, Hospitality, or a related field.
  • Minimum 1–2 years of experience in air ticketing (fresh graduates with GDS training may apply).
  • Proficiency in at least one GDS system (Amadeus, Sabre, Galileo).
  • Strong communication skills in English and Urdu.
  • Ability to work flexible shifts, including nights, weekends, and holidays.

Skills:

  • Excellent customer service and problem-solving skills.
  • Attention to detail and accuracy in bookings.
  • Time management and multitasking abilities.

Benefits:

  • Competitive salary with performance-based incentives.
  • Training and development opportunities.
  • Employee travel discounts.
  • Health insurance and leave benefits.

Job Category: On-Site

Job Type: Full Time

Job Location: Multiple Location (Lahore - Karachi - Islamabad)

Pay: PKR Basic + up-to PKR Uncapped Commission

Job Language: Urdu

Job Type: Full-time

Pay: Rs30, Rs100,000.00 per month

Work Location: In person

Application Deadline: 14/08/2025

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