Customer Support Executive

2 weeks ago

Karachi Defence Housing Society, Pakistan Simpaisa Payment Gateway Full time 120,000 - 180,000 per year

Job Summary:

We are seeking a Customer Support Executive who will act as the first point of contact for our customers, addressing their inquiries, resolving complaints, and providing exceptional service. The ideal candidate should have excellent communication skills, a customer-centric attitude, and the ability to handle challenging situations professionally.

Key Responsibilities:

  • Customer Interaction:
  • Respond to customer queries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products/services and resolve customer issues effectively.
  • Complaint Resolution:
  • Address and resolve customer complaints promptly and escalate complex issues to the appropriate team when necessary.
  • Documentation:
  • Maintain detailed records of customer interactions, complaints, and resolutions using the company's CRM system.
  • Feedback and Suggestions:
  • Gather customer feedback to improve products/services and report recurring issues to the management team.
  • Cross-functional Collaboration:
  • Work closely with other departments (sales, technical, and operations) to ensure customer satisfaction.
  • Process Adherence:
  • Follow company guidelines, processes, and service-level agreements (SLAs) to ensure consistent service delivery.

Skills and Qualifications:

  • Educational Background: Bachelor's degree in Business, Communication, or a related field.
  • Experience: 1–3 years of experience in customer service or a related role (preferred).
  • Excellent communication skills (written and verbal)
  • Strong problem-solving abilities and a customer-focused mindset
  • Comfortable using support software, CRMs, and digital communication tools

Job Type: Full-time

Work Location: In person

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