Assistant Manager, Revenue Operations

About the Role:

Grade Level (for internal use): 09

The Role: Assistant Manager, Revenue Operations

Grade (for internal candidate reference only) : 0 9 A

The Location : Islamabad , PK

Shift: This is a permanent night-shift position (5 : 00 PM to 2 : 00 AM or 6 : 0

0 PM to 3 : 00 AM )

The Team:

We are a global Revenue Operations team with a presence in Pakistan, India and the Philippines. We support the commercial front-line team in the Order-to-Cash process by submitting quotes, generating contracts, and liaising with OTC teams such as legal, Order Management, Fulfillment, and Client Financial Relations.

The Impact:

This role will involve working with the team and senior leadership on a variety of initiatives related to the process, people, and projects. You will be provided an opportunity to collaborate and work with multiple stakeholders and team like frontline sales, order management, fulfilment, suspensions, collections, business analytics, commissions and finance etc. This is an opportunity to lead a team consisting of 1 2+ associates, specialists, & senior specialists and contribute towards achieving the goals for your team and Revenue Operations department . It also includes an opportunity to understand business objectives , recommend , and implement solutions to problems that will improve revenue realization in Salesforce and reporting . It gives you opportunities to ideate , implement and lead projects to achieve goals for Sales Organization by closely working with account managers, revenue enablement, frontline sales and overall sales leadership . Accountability would be towards understanding and owning the business objectives ; being a role model for people and peer group; communicating with passion and enthusiasm, embracing change as a way of working; and leading by example when communicating new initiatives.

What's in it for y ou:

We provide you a platform to progress your career in a management role with a globally recognized company

You wi ll be communicating with internal and external peers that will eventually hone your collaboration skills

Work with broader stakeholders including lead er ship from team s like OTC, Sales, Finance and overall Customer Experience

We give you an opportunity to work on enterprise level products and learn new technologies

Learn and operat e the most marketable platform i.e. Salesforce

Polish Project Management skills through leading multiple projects with other teams

Build a knowledge of S&P Global's offerings, products, sales cycle, revenue and CX teams

Enhance communication and leadership through multi-tasking and dealing with multiple stakeholders

Responsibilities:

Lead a team of 1 2 + associates, specialists, & senior specialists

Own learning and development for your own team and overall Revenue Operations

Take end-to-end accountability for team deliverables to meet service level agreements

Ensure team members are compliant when resolving sales queries through thorough knowledge of guidelines, p roces s es , and research tools

Work on workflow analysis, management, monitoring, and resource allocation as daily operational activity

Manage the performance of team members and conduct reviews

Conduct intensive training for the team, Plan resource requirements and develop back-up and succession plans

Creating an environment of consistent improvement, motivating the team to perform at a higher efficiency and foster a culture of team building and engagement

Contribute to auditing team members completing tasks on a regular basis to enhance and maintain efficiency and quality of service

Conduct and present key analysis and recommendations around key performance indicators/SLAs

Set clear expectations for the team and ensure individual accountability

Manages the performance review process, talent development, and talent management processes of the team

Lead and motivate the team to align with business objectives while championing continuous upskilling and professional development

Track performance metrics regularly and take corrective actions where necessary

Present and execute ideas for improving overall departmental processes, procedures, and tools.

Continuously implement and innovate techniques to maximize throughput and quality

Work closely with Commercial Analytics, OTC, Finance, Technology and other stakeholders to drive efficiency in our deliverables ad platforms

Interact with internal and external stakeholders as necessary and works on new projects a im ed at improving sales and client experience

Ensure clear and seamless communication across all levels and teams

What We're Looking For :

Ability to work under pressure within the Sales environment.

Proven ability to project management, multi- tasking and meeting deadlines with a keen eye for quality of service.

Great problem resolution skills through effective collaboration with various stakeholders.

Strong teambuilding and people development skills with excellent interpersonal, verb al, and written communication to be able to work with frontline sales from multiple geographies.

Ability to give and accept feedback constructively and provide coaching to the team.

People management skills, ability to build and motivate a team.

Maintains high ethical standards both personally and professionally, to maintain transparency in the team.

Readiness to take on challenges and to challenge the status-quo .

Proven ability to work with minimal direction, maintain focus while working with routine tasks.

Experienced in Client Management / Stakeholder Management.

Self-motivated individual with proven ability to multi-task and balance various aspect of work while delivering highest quality result .

Ability to manage performance under stringent timelines and result oriented.

Ability to adapt to change and drive change within the team.

Having good familiarity of Gen AI and technology tools.

Good knowledge of Data/Content Management operations and knowledge of Fundamentals processes would be an advantage.

Basic Qualifications :

Excellent skills in Excel, Word, and Visio.

Have an understanding of CRM and OTC ecosystems and how they apply to S&P Global.

High levels of initiative, being able to see and think outside the box and challenge the status quo.

Exceptional verbal, written and visual communication skills.

Ability to present findings in a polished way to communicate complex concepts

Pro-active approach to problem solving

Demonstrable evidence of planning and organization skills and can work quickly and accurately in a pressured environment.

Ability to remain positive and calm and project a "can do" attitude.

Make judgements based on information gathered to make sound recommendation to the stakeholders for any improvements as well as escalating appropriately.

Preferred Qualifications :

Bachelor's degree (Finance , Marketing, Computer Science or related field ) or equivalent experience required

Good knowledge of products, offerings and sales cycle

Proven record of Sales Support, Salesforce, Reporting, and Project Management

Prior experience of people management/leadership role is a plus

Good knowledge of Excel/PowerPoint and computer literacy is a must

Basic understanding o f Salesforce, Reporting, Power BI, Excel and SQL

About Company Statement:

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

Professional (EEO-2 Job Categories-United States of America), SLSGRP Middle Professional Tier I (EEO Job Group)

Job ID: 318896

Posted On:

Location: Islamabad, Pakistan