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Customer Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Wyxan Full time $70,000 - $100,000 per year

Job Title:
Customer Support Representative – Operations Monitoring

Job Type:
Full-Time

Timing :

Shift Options:

  • Morning: 5:00 AM – 1:00 PM
  • Afternoon: 1:00 PM – 9:00 PM

(Candidates may choose one shift; fixed shift allocation after hiring)

Location:
Remote / On-Site (as required)

Salary
: 70k - 100k

Job Summary:

We are seeking highly motivated and detail-oriented Customer Support Representatives with excellent English communication skills to join our operations team. This role involves real-time monitoring of field personnel, maintaining consistent communication with on-site team members, and ensuring compliance with operational protocols. The ideal candidate will be proactive, responsible, and capable of handling time-sensitive situations with confidence and clarity.

Key Responsibilities:

  • Monitor real-time activity of field personnel and ensure timely completion of check-ins, reports, and assigned duties.
  • Promptly contact on-site staff via phone when scheduled tasks or check-ins are missed, and ensure corrective action is taken.
  • Maintain accurate logs of all communications and operational updates.
  • Respond to inquiries and concerns from clients, providing timely and professional support.
  • Escalate operational issues to management when necessary.
  • Collaborate with internal teams to ensure smooth daily operations.
  • Prepare daily shift reports and summaries of any issues or incidents.
  • Follow up with field personnel to confirm task completion and service quality.

Requirements:

  • Excellent verbal communication skills in English.
  • Strong sense of responsibility and ability to work independently.
  • Previous experience in customer support, dispatch, or operations monitoring preferred.
  • Ability to multitask and remain calm under pressure.
  • Strong problem-solving skills and attention to detail.
  • Comfortable making phone calls and addressing operational issues in real time.

Preferred Qualifications:

  • Experience in the security, logistics, or service industry is a plus.
  • Familiarity with workforce tracking or scheduling platforms.