Client Success

6 days ago

Lahore, Punjab, Pakistan Xpressions Photography Full time 900,000 - 1,200,000 per year

This is a full-time, on-site role located in Lahore for a Client Success & Studio Manager. The role involves overseeing end-to-end client experiences, ensuring customer satisfaction, and fostering lasting relationships with clients. The Manager will be responsible for driving customer retention, managing studio operations, and collaborating with teams to enhance the overall client experience. Day-to-day tasks include responding to client inquiries, managing schedules, and maintaining a welcoming studio environment for clients and staff.

Qualifications

  • Proven expertise in Customer Satisfaction, Customer Retention, and Customer Service
  • Strong Analytical Skills for problem-solving and process improvement
  • Ability to excel at Relationship Building and effective communication
  • Organizational skills and experience managing studio or office operations
  • Proficiency with basic computer tools and scheduling systems
  • A proactive approach and ability to multitask in a dynamic environment
  • Prior experience in a client-facing role or studio management is a plus

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