Customer Service Specialist-Property Management

24 hours ago

Islamabad, Islamabad, Pakistan Surveying Corp Full time 1,200,000 - 3,600,000 per year

Job Description

Job Title:

Customer Service Specialist-Property Management

Job Summary:

The Sales Coordinator will support the sales team in managing client accounts, coordinating proposals, and ensuring smooth execution of sales operations, with a focus on banking and legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.

Candidate Must Have:

  • Excellent written and verbal communication skills in English
  • At least 1 year of relevant experience in sales coordination & client servicing.
  • Strong organizational and multitasking abilities.
  • Basic knowledge of compliance requirements (KYC, AML, contracts)

Key Responsibilities:

Support & Coordination-Property management

·       Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally

·       Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.

·       Maintain detailed records of customer interactions and feedback.

·       Escalate complex issues to relevant departments when necessary.

·       Log and resolve enquiries, liaising with the maintenance and accounts department.

·       Support preparation of budgets, reports, and maintenance packs.

·       Coordinate with clients/leaseholders and issue required notices.

·       Maintain accurate records of correspondence, contracts, and compliance documents.

·       Prepare Quarterly reports for submission to clients.

·       Achieve performance targets, including response times, resolution rates, and customer satisfaction.

·       Provide general office/admin support for the management team

Banking & Legal Compliance

  • Ensure all sales activities comply with banking, financial, and legal regulations.
  • Work closely with legal and compliance teams to review contracts and documents.
  • Support KYC/AML processes for onboarding new clients.

Relationship Management

  • Build and maintain strong client relationships, understanding their needs.
  • Resolve client queries efficiently and escalate complex matters as required.
  • Support account managers in client retention and upselling efforts.

Reporting & Administration

  • Keep accurate records of agreements, invoices, and compliance documents.
  • Prepare regular sales performance reports for management.
  • Assist in preparing bids and tenders for banking or legal sector projects.

Qualifications:

  • Education: BA, O Levels, or BBA.
  • Experience: Minimum 1 year in sales coordination, client servicing, or business support
  • Skills: Proficient in MS Office Suite, CRM systems, and document management tools.

Skills & Competencies:

  • Industry knowledge of banking, financial, and legal processes.
  • Strong organizational and administrative abilities.
  • High attention to detail, especially in compliance and documentation.
  • Client-focused approach with strong relationship-building skills.
  • Analytical mindset for reviewing contracts and data.
  • Collaborative and team-oriented.

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