Customer Support Executive

2 weeks ago

Islamabad Gpo, Pakistan Red Star Technologies Pvt. Ltd. Full time 80,000 - 120,000 per year

Job Description – Customer Support Executive (E-commerce Specialist)

Position: Customer Support Executive (E-commerce Specialist)

Location: G 13/4 Islamabad

Employment Type: Full-Time (on-site)

About Us

At Red Star Technologies, we pride ourselves on delivering exceptional customer experiences that drive loyalty and trust. As we continue to grow in the e-commerce industry, we are looking for a Customer Support Executive (E-commerce Specialist) who can represent our brand with professionalism and ensure seamless support for our valued customers.

Role Overview

The Customer Support Executive (E-commerce Specialist) will handle customer queries, orders, returns, and complaints across various e-commerce platforms. The ideal candidate will have strong communication skills, a problem-solving mindset, and hands-on experience in managing e-commerce operations to ensure customer satisfaction at every stage.

Key Responsibilities

  • Manage customer inquiries via phone, email, chat, and e-commerce platforms in a timely and professional manner.
  • Process and track customer orders, returns, refunds, and exchanges.
  • Coordinate with warehouse, logistics, and vendor teams to ensure smooth order fulfillment.
  • Resolve customer complaints effectively while maintaining service quality standards.
  • Monitor product listings, stock availability, and customer feedback on e-commerce platforms.
  • Maintain accurate customer records and prepare reports on recurring issues.
  • Provide after-sales support and ensure a positive customer journey.
  • Stay updated with e-commerce trends and contribute to improving customer experience.

Job Specification

  • Bachelor's degree in Business, E-commerce, Marketing, or a related field.
  • 3+ years of experience in customer support.

Skills & Competencies

  • Excellent verbal and written communication skills in English.
  • Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Daraz, Amazon, etc.).
  • Ability to handle multiple customer queries simultaneously.
  • Proficiency in MS Office and familiarity with CRM systems.
  • Strong problem-solving and conflict-resolution skills.
  • Attention to detail and ability to work in a fast-paced environment.
  • Professional demeanor with a customer-first approach.

Other Requirements

  • Willingness to work flexible hours if required.
  • Strong organizational and time-management skills.
  • Ability to collaborate with cross-functional teams.

Compensation & Benefits

  • Competitive salary based on experience.
  • Professional growth and development opportunities.
  • Collaborative and creative work environment.

Why Join Us?

At Red Star Technologies, you will work in a professional and growth-oriented environment where your expertise in e-commerce will play a key role in shaping customer satisfaction and business success. We offer competitive compensation, career advancement opportunities, and a culture that values innovation, teamwork, and excellence.

Job Type: Full-time

Pay: Rs80, Rs120,000.00 per month

Application Question(s):

  • Have you completed your degree?
  • How many years of customers support experience do you have?
  • Are you comfortable to work in full time on-site role?

Work Location: In person

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