Customer Support Executive

7 days ago

Islamabad Gpo, Pakistan Red Star Technologies Pvt. Ltd. Full time 80,000 - 100,000 per year

Position Title: Customer Support Executive (E-commerce specialist)

Location: G 13/4 Islamabad

Employment Type: Full-time (On-site)

Overview:

We are seeking a proactive and detail-oriented Customer Support Executive with strong customer support skills to handle client communications, resolve inquiries, and ensure excellent customer satisfaction. The role requires excellent written and verbal communication, multitasking ability, and a customer-first mindset.

Key Responsibilities:

  • Respond promptly to customer inquiries via email, chat, or phone.
  • Manage and update customer support tickets.
  • Assist in troubleshooting product or service issues and provide timely resolutions.
  • Follow up with customers to ensure their issues are resolved.
  • Maintain customer records and update CRM systems.
  • Prepare daily, weekly, and monthly customer service reports.
  • Assist with administrative tasks as needed.

Requirements:

  • 3+ Years experience in customer service or virtual assistance.
  • Excellent English communication skills (written & spoken).
  • Strong problem-solving and multitasking abilities.
  • Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Gorgias) is a plus.
  • Ability to work independently and manage time effectively.

Preferred Skills:

  • Empathy and patience when dealing with customers.
  • Basic knowledge of data entry and administrative support.
  • Ability to learn and adapt to new software quickly.

Compensation & Benefits

  • Competitive salary based on experience.
  • Professional growth and development opportunities.
  • Collaborative and creative work environment.

Job Type: Full-time

Pay: Rs80, Rs100,000.00 per month

Application Question(s):

  • Have you completed your degree?
  • How many years of relevant experience do you have?
  • Are you able to work full-time on-site at our office in G-13/4, Islamabad?

Work Location: In person

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