Customer Support Executive

2 weeks ago

Islamabad Gpo, Pakistan Red Star Technologies Pvt. Ltd. Full time 80,000 - 100,000 per year

Position Title: Customer Support Executive (E-commerce specialist)

Location: G 13/4 Islamabad

Employment Type: Full-time (On-site)

Overview:

We are seeking a proactive and detail-oriented Customer Support Executive with strong customer support skills to handle client communications, resolve inquiries, and ensure excellent customer satisfaction. The role requires excellent written and verbal communication, multitasking ability, and a customer-first mindset.

Key Responsibilities:

  • Respond promptly to customer inquiries via email, chat, or phone.
  • Manage and update customer support tickets.
  • Assist in troubleshooting product or service issues and provide timely resolutions.
  • Follow up with customers to ensure their issues are resolved.
  • Maintain customer records and update CRM systems.
  • Prepare daily, weekly, and monthly customer service reports.
  • Assist with administrative tasks as needed.

Requirements:

  • 3+ Years experience in customer service or virtual assistance.
  • Excellent English communication skills (written & spoken).
  • Strong problem-solving and multitasking abilities.
  • Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Gorgias) is a plus.
  • Ability to work independently and manage time effectively.

Preferred Skills:

  • Empathy and patience when dealing with customers.
  • Basic knowledge of data entry and administrative support.
  • Ability to learn and adapt to new software quickly.

Compensation & Benefits

  • Competitive salary based on experience.
  • Professional growth and development opportunities.
  • Collaborative and creative work environment.

Job Type: Full-time

Pay: Rs80, Rs100,000.00 per month

Application Question(s):

  • Have you completed your degree?
  • How many years of relevant experience do you have?
  • Are you able to work full-time on-site at our office in G-13/4, Islamabad?

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Islamabad Gpo, Pakistan Red Star Technologies Pvt. Ltd. Full time 80,000 - 120,000 per year

    Job Description – Customer Support Executive (E-commerce Specialist)Position: Customer Support Executive (E-commerce Specialist)Location: G 13/4 IslamabadEmployment Type: Full-Time (on-site)About UsAt Red Star Technologies, we pride ourselves on delivering exceptional customer experiences that drive loyalty and trust. As we continue to grow in the...

  • Customer Support Executive

    1 week ago

    Islamabad Gpo, Pakistan Velocity pvt. ltd Full time 960,000 per year

    We're looking for an experienced Customer Support Executive to handle inbound calls and manage client retention. This is a proper support role focused on delivering great service, resolving issues, and keeping our clients satisfied.Requirements:Prior experience in Customer Support (CSE) is mandatoryStrong communication and problem-solving skillsAbility to...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 400,000 - 600,000 per year

    Company DescriptionVelocity BPO is a strategic partner, committed to propelling your business towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions that accelerate growth and enhance our clients' competitive edge.Role DescriptionThis is a full-time on-site role for a Customer Support...

  • Customer Support Executive

    6 days ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 900,000 - 1,200,000 per year

    Company DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...

  • Customer Support Executive

    1 week ago

    Islamabad, Islamabad, Pakistan ibex. Pakistan Full time 400,000 - 600,000 per year

    OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support...

  • Customer Support Executive

    1 week ago

    Islamabad, Islamabad, Pakistan Red Star Technologies Pvt. Ltd. Full time 1,200,000 - 1,440,000 per year

    We are seeking an experienced Customer Support Executive with 3–4 years of proven expertise in handling customer queries and providing high-quality service. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the capability to manage escalations while ensuring customer satisfaction.Key Responsibilities:Handle...

  • Senior Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time 900,000 - 1,200,000 per year

    Company DescriptionVelocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Callify Full time 150,000 - 250,000 per year

    We are looking for enthusiastic and motivated individuals to join our team as Customer Support Executives. The role involves managing customer queries, handling communication, coordinating surveys, and ensuring smooth liaison between teams. The ideal candidate should be fluent in English, possess strong interpersonal skills, and be proficient in Excel.Key...

  • Customer Support Executive

    9 hours ago

    Islamabad, Islamabad, Pakistan iGATE Technology Full time 900,000 - 1,200,000 per year

    We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Affotax Full time 900,000 - 1,200,000 per year

    Job Title: Customer Support ExecutiveCompany: Leading UK-Based Chartered AccountantsLocation: Islamabad (On-site)Timings: 11:00 AM – 07:30 PMAbout Us:We are a growing UK-based accountancy firm providing online accounting and tax filing services to businesses, freelancers, and individuals across the UK. As part of our expansion, we are looking for a...