telecom tier 1 support

3 days ago

Islamabad, Islamabad, Pakistan AireSpring Full time 500,000 - 1,000,000 per year
Company Description

Job Description

RESPONSIBILITIES INCLUDE:
  • Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
  • Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues.
  • Engage and troubleshoot with vendors on hardware and software related issues.
  • Manage customer trouble tickets through our ticketing system.
  • Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
  • Provide detailed and timely ticket updates
  • Experience with network monitoring tools and systems is a plus .
  • Experience with SD-WAN technologies (Velo) is a plus
  • Work in a 24*7*365 shift operation environment to provide an exceptional customer experience
  • Router (Cisco, Adtran, Juniper) experience is a plus
  • General knowledge of Firewalls and Meraki is a plus

Qualifications
  • Position requires a minimum of one (1) year of previous Telecom Technical Customer Support job-related experience.
  • 1 years of experience researching and resolving telecom technical issues (voice, internet & data issues).
  • Strong knowledge of WAN technologies.Experience with centralized device monitoring and management tools.
  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
  • Prior experience with T1, Fiber & DS3 repair
  • Basic experience with network topology
  • Understanding of Originating and Terminating Call Flows
  • Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
  • Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
  • Testing & troubleshooting CLEC network is a plus
  • Any telecom Certifications are a plus
  • LAN/WAN, router, and firewall technologies knowledge is a plus
  • Familiar with T1 loopback testing is a plus
  • Experience with SD-WAN is a plus
  • Working knowledge of Traditional TDM networks is a plus

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