Customer Support Executive

1 week ago

Karachi, Sindh, Pakistan tapmad Full time 900,000 - 1,200,000 per year

Summary:

We are seeking a
Customer Support Executiv
e who will act as the first point of contact for our customers, addressing their inquiries, resolving complaints, and providing exceptional service. The ideal candidate should have excellent communication skills, a customer-centric attitude, and the ability to handle challenging situations professionally.

Key Responsibilities:

  • Customer Interaction
    :
  • Respond to customer queries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products/services and resolve customer issues effectively.
  • Complaint Resolution
    :
  • Address and resolve customer complaints promptly and escalate complex issues to the appropriate team when necessary.
  • Documentation
    :
  • Maintain detailed records of customer interactions, complaints, and resolutions using the company's CRM system.
  • Feedback and Suggestions
    :
  • Gather customer feedback to improve products/services and report recurring issues to the management team.
  • Cross-functional Collaboration
    :
  • Work closely with other departments (sales, technical, and operations) to ensure customer satisfaction.
  • Process Adherence
    :
  • Follow company guidelines, processes, and service-level agreements (SLAs) to ensure consistent service delivery.

Requirements:

  • Bachelor's degree in Business, Communication, or a related field.
  • 1–3 years of experience in customer service or a related role (preferred).
  • Excellent communication skills (written and verbal)
  • Strong problem-solving abilities and a customer-focused mindset
  • Comfortable using support software, CRMs, and digital communication tools

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