business account manager

Job Purpose

• Establish, maintain, and develop the company's presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction. To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region. Portfolio growth & retention

Job Responsibilities

• Sales Management Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
• Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
• Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
• Bringing revenue-generating customers on board.
• Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service
• New Business Development Meeting Monthly Sales Targets in terms of Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud segments
• Exploring and driving new growth venues through existing client base.
• Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation. Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base Seeking new business ventures
• Developing customized solutions for the corporate sector Ensuring the clearance of outstanding amounts from existing customers Revenue
• Revenue assurance as per management-assigned targets. Taking steps to enhance the existing clientage revenue as well as from prospective clients.
• Customer Retention/CHURN Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.
• To keep a regular track of corporate activation/disconnections along with reasons. Meet the assigned churn targets Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams
• To retain, service & grow large & SME accounts Achievement of assigned regional sales & service targets
• Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
• Responsible for providing monthly invoices to the tagged portfolio & billing collection management
• Timely identification of problems and duly managing customer service establishments that leads to new referrals
• Revenue assurance as per management assigned targets Ensure smooth customer handling and customer experience management

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education: Candidate must have a minimum of Bachelor's Degree. However, MBA degree will be preferred Work Experience: 3 to 5 yrs Skills - Generic: Team Leadership Skills Time Management Skills Analytical, Negotiation, Relationship building & Customer engagement skills Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner Written communication skills, must be able to write professional emails for internal & external customers Problem solving & customer engagement approach Innovative & proactive, self-motivated & flexible Proficiency in Microsoft Office Suite Skills - Job Specific:

• Sales Skills
• Business Development Skills
• Customer Relationship Management
• Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred
• Able to compare telecom operator packages & able to show the comparative advantages to customers Specialized in Portfolio Management & Collection
• Good with numbers, price comparisons & ability to drive retention & new business in the corporate market Good market reach & having relationships with business groups