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Assistant Manager – IT

2 weeks ago

Islamabad, Islamabad, Pakistan Talent Hunt by Lumina Tech Full time 70,000 - 80,000 per year

Assistant Manager – IT & Network Support (Night Shift, Full Time & Onsite)

We are seeking an Assistant Manager – IT & Network Support with proven expertise in network and system administration within a BPO or call center environment. The ideal candidate will be responsible for managing IT infrastructure, ensuring stable connectivity, troubleshooting system issues, and supporting a team of 35–40 users to maintain seamless operations

About Us

Lumina Technologies (Private) Limited is a leading BPO and call center services provider, delivering high-quality lead generation and customer service solutions across the USA and Canada.

We are registered with SECP, FBR, PTA, PSEB, and EOBI and hold a valid call center license from the Pakistan Software Export Board. Our commitment to excellence has made us a trusted partner for businesses seeking top-notch outsourcing solutions.

Key Responsibilities


• Network Support: Ensure uninterrupted and reliable internet connectivity for voice calling (with and without VPN).


• Server Configuration: Set up and manage servers for user monitoring and internet browsing management.


• Internet Management: Handle ISP coordination (Nayatel, Multinet, PTCL) for smooth network operations.


• Technical Support: Provide first-line technical assistance to users for hardware, software, and network-related issues.


• System Maintenance: Install, configure, and maintain computer systems, servers, and network devices.


• Hardware Support: Diagnose and resolve issues related to RAM, SSD, power supplies, and other system components.


• Troubleshooting: Identify, analyze, and resolve technical problems to minimize downtime.


• Inventory Management: Maintain and track IT equipment inventory.


• Assigned Tasks: Execute additional IT-related duties as directed by management.

Requirements


• Experience: Minimum 2–3 years of BPO / Call Center network management experience.


• Technical Skills:

o Server configuration & user monitoring

o VPN setup & management

o Network troubleshooting


• Education: Minimum Bachelor's degree in Information Technology


• Preference: Prior experience in a call center or BPO environment is highly desirable.

Benefits We Offer


• Competitive Salary: Rs. 70,000 – Rs. 80,000


• EOBI Coverage


• Travel Allowance


• Paid Leaves


• Performance-Based Bonuses


• Career Growth Opportunities

Location : G-8, Islamabad

Job Type: Full-Time, Onsite

Shift Timing: 08:00 PM – 05:00 AM

Salary Range: Rs. 70,000 – Rs. 80,000

Industry: Call Center

Total Users Managed: 40–45