IT Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan TECEZE Full time 1,200,000 - 2,400,000 per year

Title:
IT Support Specialist

Location: Karachi, Pakistan

Key Responsibilities:

  • Serve as the
    first point of contact
    for IT support via phone, email, or ticketing systems.
  • Troubleshoot and resolve basic to moderately complex
    hardware, software
    , and
    network issues
    .
  • Log, categorize, and prioritize
    tickets accurately and efficiently.
  • Perform
    password resets, account unlocks
    , and other user access-related tasks.
  • Provide
    hands-on support
    for desktops, laptops, printers, and networking equipment.
  • Install and configure
    operating systems, software, and Microsoft Outlook.
  • Conduct
    hardware and software troubleshooting
    on Windows and macOS devices.
  • Support
    VPN, Wi-Fi, IP, and DNS
    connectivity issues.
  • Utilize
    SCCM, Intune, and Jamf Pro
    for endpoint management.
  • Follow up on outstanding tickets and ensure timely communication with users.
  • Maintain
    accurate records
    of support interactions, resolutions, and escalations.

Required Qualifications:

  • Minimum
    2+ years
    of experience in an
    onsite IT support
    role within an enterprise environment.
  • Strong knowledge of
    Windows 11
    and
    macOS
    .
  • Basic knowledge and hands-on experience with
    VPN, DNS, IP, Wi-Fi
    , and other network technologies.
  • Familiarity with
    SCCM, Intune, and Jamf Pro
    for device management.
  • Experience with
    hardware/software installation and troubleshooting
    .
  • Excellent customer service and communication skills.
  • Ability to work independently and meet
    Service Level Agreements (SLAs)
    .

Preferred Qualifications:

  • Fluency in
    Dutch, French, and English
    (verbal and written).
  • Comfortable working in
    shift environments
    .
  • Willingness to provide
    on-call support
    when required.

  • Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Kytheron Full time 400,000 - 600,000 per year

    Role DescriptionThis is a part-time on-site role for a Support Specialist located in Lahore. The Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, addressing their queries and issues, and ensuring satisfactory resolution. Day-to-day tasks include responding to customer inquiries, diagnosing...

  • IT Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Stafflink Full time 600,000 - 1,200,000 per year

    Company DescriptionStafflink is an all-in-one platform designed to streamline the process of building and managing a global team. From onboarding and culture to local payroll, compliance, and team management, Stafflink handles it all, allowing companies to focus on growth. Combining advanced HR and payroll tools with global mobility services and compliance...

  • Customer Support Specialist

    2 hours ago

    Lahore, Punjab, Pakistan Nexlinks (Pvt.) Ltd. Full time 300,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Lahore District. The Customer Support Specialist will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. Daily tasks include addressing customer issues, troubleshooting technical problems, analyzing...

  • Client Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan SWITCH 360 Full time 400,000 - 600,000 per year

    Company DescriptionSwitch360 specializes in providing outsourcing solutions to help businesses achieve unparalleled success. With a strong focus on customer satisfaction and excellence, Switch360 is your trusted partner in managing essential business tasks, offering virtual assistant services, property management solutions, and professional customer support...

  • Procurement Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan IT Devices Full time 1,200,000 - 3,600,000 per year

    Job DescriptionProcurement SpecialistAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes.About the RoleWe are seeking...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan Stafflink Full time $104,000 - $130,878 per year

    Company DescriptionStafflink is the all-in-one platform that simplifies building and managing a global team. We handle everything from onboarding, payroll, compliance, to team management, allowing you to focus on growth. Our platform combines powerful HR and payroll tools with global mobility services and compliance expertise to help businesses scale across...

  • Customer Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Pro Resource Group Full time 450,000 - 600,000 per year

    Company DescriptionPro Resource Group provides cost-effective staffing solutions for businesses across the globe by hiring top-tier remote talent from Pakistan, offering savings up to 40% without compromising on quality. We specialize in talent for IT, SaaS, insurance, real estate, and back-office operations, managing the entire hiring and management...

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan ServeHvac Full time 1,200,000 - 2,400,000 per year

    Company DescriptionServe HVAC is a Melbourne-based digital marketing agency dedicated to helping HVAC businesses across the USA grow, attract high-quality leads, and achieve measurable results. We specialize in SEO, social media management, Meta (Facebook & Instagram) campaigns, Google Ads, and data-driven strategies, all tailored to the HVAC industry. Our...

  • Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Caps IT Solutions Full time 600,000 - 1,200,000 per year

    We are looking for a motivated and technically skilled Product Operations & Support Specialist with1-2 years of experience to join our team. This hybrid role blends product operations, technical support,and customer-facing tasks. You will be responsible for maintaining the smooth operation of ourproducts, troubleshooting technical issues, and ensuring that...

  • IT Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Together Full time $40,000 - $60,000 per year

    Job Description:The IT Support specialist supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities:Possess a strong understanding of D-Base and E-Sales...