IT Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan TECEZE Full time 1,200,000 - 2,400,000 per year

Title:
IT Support Specialist

Location: Karachi, Pakistan

Key Responsibilities:

  • Serve as the
    first point of contact
    for IT support via phone, email, or ticketing systems.
  • Troubleshoot and resolve basic to moderately complex
    hardware, software
    , and
    network issues
    .
  • Log, categorize, and prioritize
    tickets accurately and efficiently.
  • Perform
    password resets, account unlocks
    , and other user access-related tasks.
  • Provide
    hands-on support
    for desktops, laptops, printers, and networking equipment.
  • Install and configure
    operating systems, software, and Microsoft Outlook.
  • Conduct
    hardware and software troubleshooting
    on Windows and macOS devices.
  • Support
    VPN, Wi-Fi, IP, and DNS
    connectivity issues.
  • Utilize
    SCCM, Intune, and Jamf Pro
    for endpoint management.
  • Follow up on outstanding tickets and ensure timely communication with users.
  • Maintain
    accurate records
    of support interactions, resolutions, and escalations.

Required Qualifications:

  • Minimum
    2+ years
    of experience in an
    onsite IT support
    role within an enterprise environment.
  • Strong knowledge of
    Windows 11
    and
    macOS
    .
  • Basic knowledge and hands-on experience with
    VPN, DNS, IP, Wi-Fi
    , and other network technologies.
  • Familiarity with
    SCCM, Intune, and Jamf Pro
    for device management.
  • Experience with
    hardware/software installation and troubleshooting
    .
  • Excellent customer service and communication skills.
  • Ability to work independently and meet
    Service Level Agreements (SLAs)
    .

Preferred Qualifications:

  • Fluency in
    Dutch, French, and English
    (verbal and written).
  • Comfortable working in
    shift environments
    .
  • Willingness to provide
    on-call support
    when required.

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