Head of Sales

1 week ago

Karachi, Sindh, Pakistan LOKAL Full time $70,000 - $120,000 per year

The Opportunity

This is a
dual-impact leadership role
— responsible for both
top-line growth
through sales and owner acquisition
and
ensuring
exceptional guest and partner experiences
through customer service excellence.

You will:

  • Lead sales strategy and execution across customer acquisition, corporate partnerships, and direct bookings.
  • Manage the customer service team to deliver prompt, empathetic, and efficient support for guests and property owners.
  • Build scalable systems, playbooks, and teams that fuel both revenue growth and guest satisfaction.

This role is ideal for a commercially-minded leader who believes that
sales and customer experience go hand-in-hand
in building a successful hospitality business.

Key Responsibilities1. Sales Leadership & Growth

  • Define and execute Lokal's Pakistan sales strategy, with clear quarterly and annual growth targets.
  • Recruit, train, and manage a high-performing sales team for owner acquisition, corporate accounts, and partnerships.
  • Build and maintain strong relationships with corporates, travel agencies, and event organizers for bulk bookings and partnerships.
  • Collaborate with marketing and revenue management teams to optimize pricing, promotions, and campaigns that boost direct bookings.

2. Customer Experience & Support Management

  • Lead and manage Lokal's customer service team to deliver excellent guest and partner support.
  • Establish clear
    SLA and CSAT targets
    (e.g., first response time, resolution time, customer satisfaction scores).
  • Implement tools, systems, and processes (CRM, ticketing software) to track and improve guest and owner interactions.
  • Create feedback loops with operations, product, and revenue management teams to continuously improve service quality and address recurring issues.
  • Train the team to handle escalations with professionalism, empathy, and efficiency.

3. Commercial Operations & Reporting

  • Set up and maintain dashboards for sales pipeline, bookings, owner onboarding, and customer service performance.
  • Use data to forecast demand, measure conversion rates, and identify areas for improvement.
  • Report monthly and quarterly results, highlighting key wins, challenges, and growth opportunities.

Who You Are

  • A
    commercial leader
    who thrives at the intersection of sales, customer experience, and operations.
  • A
    strategic builder
    who can design scalable systems and teams from the ground up.
  • A
    customer-first thinker
    who understands that great service drives revenue and loyalty.
  • A
    data-driven decision-maker
    who loves using metrics to track success and guide strategy.
  • A
    people leader
    who can inspire, coach, and grow high-performing teams.

Qualifications & Experience

  • 3+ years of experience in sales, customer success, or commercial leadership roles — ideally in
    hospitality, real estate, or B2B services
    .
  • Proven track record of driving revenue growth
    and
    leading customer-facing teams.
  • Experience managing CRM, ticketing systems, and building feedback loops for continuous improvement.
  • Strong communication, negotiation, and problem-solving skills.
  • Willingness to travel across Pakistan to meet owners, clients, and team members.

Why Join Lokal

  • Shape both the
    growth
    and
    customer experience
    of one of Pakistan's fastest-scaling hospitality brands.
  • Build and lead a cross-functional commercial team with national impact.
  • Competitive salary + performance-based incentives linked to revenue and customer satisfaction targets.
  • Work closely with the leadership and leadership team on strategic decisions.
  • Be part of a mission-driven company setting a new standard for hospitality in Pakistan.

  • Head Of Sales

    2 weeks ago

    Karachi, Sindh, Pakistan Hirelabs Full time

    HireLabs is looking to hire a dynamic, young Head of Sales with a passion and proven ability for reaching numbers/targets. The candidate should have proven experience in developing, guiding, and leading successful teams. Additionally, they should have a track record of delivering constant growth, developing new business, and creating new opportunities.Job...

  • Head Of Sales And Marketing

    2 weeks ago

    Karachi, Sindh, Pakistan Agha Steel Industries Full time

    Head Of Sales And Marketing Agha Steel Industries, Pakistan The Head of Sales and Marketing position is responsible for planning and implementing sales, marketing, and product development programs, both short and long range, targeted toward existing and new markets by performing the following duties personally or through subordinates:Develops and implements...

  • Head of Sales – Pakistan

    3 weeks ago

    Karachi, Sindh, Pakistan Flora Food Group Full time

    OverviewGlobal branded food champion Flora Food Group offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.RoleDrive Growth and Innovation as our Head of Sales – Pakistan. Location: Karachi, Pakistan.Are you a visionary sales leader ready to make a lasting...

  • Equity Research Analyst and Head of Institutional Sales

    3 weeks ago

    Karachi, Sindh, Pakistan Adam Securities Full time

    OverviewEmployer: Adam SecuritiesIndustry: ResearchLocation: KarachiA well-reputed brokerage house in Karachi is looking to hire for two roles: Equity Research Analyst and Head of Institutional Sales.QualificationsMinimum 01 year of experience in a reputed brokerage house or an Asset Management Company.For Research Analyst, preference should be given to GFA...

  • Head of the finance

    2 weeks ago

    Karachi, Sindh, Pakistan E-Square Full time

    Head of Finance (Finance Manager) E-Square, PakistanPakistan's leading group of companies, recently experiencing significant growth and developing a new contact center business, offers a senior management role with genuine career development opportunities. As the Head of Finance, you will assume responsibility for both financial strategy and managing...

  • Head Business Development

    3 weeks ago

    Karachi, Sindh, Pakistan Unspecified Full time

    OverviewIndustry: Business DevelopmentLocation: KarachiWe are a leading company based in Karachi with over 20 years of experience in the construction of high-rise buildings/apartments. We are looking for a dynamic person to Head our Business Development function for our current and future projects.ResponsibilitiesHead the Business Development function for...

  • Head of Claims Sindh Bank Expired Karachi 17-07-2019

    2 weeks ago

    Karachi, Sindh, Pakistan Window World of Boston Full time

    Head Of Claims Jobs In Sindh Bank In Karachi - Jul 17, 2019 Last Date: 29-07-2019 Published Date: 17-07-2019 Country: Pakistan Province: Sindh Job City: Karachi Job Type: Contract Basis Salary: 0 PKR Working Hours: 8 Hours Profession: Head Of Claims Qualification: MASTER Job Industry: Banking Organization Type: Banking Organization: Sindh Bank Newspaper:...

  • Business Head

    3 days ago

    Karachi, Sindh, Pakistan TCS Private Limited Full time 1,800,000 - 2,500,000 per year

    Job Opportunity: Business Head – TCS Sentiments ExpressLocation: Karachi, Pakistan.TCS Sentiments Express has been delivering joy and strengthening relationships by enabling people to send gifts, cakes, and flowers to Karachi, Lahore, Islamabad, Rawalpindi, and other cities across Pakistan.We are looking for a visionary and dynamic Business Head to lead...

  • Production Head

    2 weeks ago

    Karachi, Sindh, Pakistan HR Outsourcing and Consulting Full time

    Production Head (Textile) HR Outsourcing and Consulting, Pakistan Responsibilities:Planning and organizing production schedulesAssessing project and resource requirementsEstimating, negotiating and agreeing budgets and timescales with clients and managersEnsuring that health and safety regulations are metDetermining quality control standardsRe-negotiating...

  • Head Of Ecommerce

    2 weeks ago

    Karachi, Sindh, Pakistan J.B Home & Hardware Full time

    As the Head of E-commerce, you will be responsible for managing and scaling our complete e-commerce operations. You'll oversee online sales, platform management, performance analytics, and digital project coordination. The role demands strategic thinking, operational efficiency, and a results-driven mindset.You will also work closely with our marketing,...