Service Manager

1 week ago

Karachi, Sindh, Pakistan Stellar Minore Full time 1,200,000 - 2,400,000 per year

We're launching an exclusive, first-of-its-kind, dining experience in Karachi. This is a smart, upscale space with a strong focus on quality, ambiance, and personalized guest experience. We are looking for a Service Manager to join our front-of-house team.

As a Service Manager, you'll be part of the team that sets the tone for each guest's experience. You'll take care of guests from the moment they're seated to the moment they leave with attention, warmth, and professionalism. This role is ideal for someone who enjoys interacting with people, works well in a team, and understands that good service is not just about speed — it's about care and presence.

If you're someone who enjoys working with people and knows how to stay calm and organized during service, this role is for you.

Responsibilities:

  • Greet guests and provide a warm, welcoming environment
  • Show a good understanding of the menu and offer recommendations based on their preferences
  • Present orders elegantly and efficiently
  • Stay attentive to guest needs throughout their visit
  • Help keep the dining area clean and ready for new guests at all times
  • Handle the little details like polishing silverware and setting a clean table—that help create an exceptional dining experience.
  • Proficiently understand the menu and be able to explain each item in detail from memory, including ingredients, flavor profile, and pairing suggestions
  • Follow all hygiene and service protocols
  • Support your teammates and communicate calmly during busy hours
  • Help set up and close down the service floor as per shift duties

You're a good fit if you:

  • Have prior experience in food service or hospitality (not mandatory)
  • Are well-spoken, polite, and respectful with guests
  • Can speak and understand both English and Urdu
  • Stay calm and professional under pressure
  • Care about how you present yourself and your work
  • Are open to learning and being part of a well-organized team
  • Are available for evening shifts and weekends

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