Technical Support Representative

4 days ago

Karachi, Sindh, Pakistan Leadcrew Full time 40,000 - 60,000 per year

Eurosoft Tech is looking for the Technical Support Representative. Its an onsite position.

REQUIREMENTS:

  • Remote technical troubleshooting.
  • Support tickets handling.
  • Provide support to customers in the UK (mostly), US, Canada & Australia.
  • Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
  • Liaison with the Product Development team for any issues.
  • Knowledge of troubleshooting system and diagnosing and solving hardware or software faults.
  • Help prospects in resolving their issues.
  • Prior experience in a support position will be a plus.
  • The candidate must have good spoken and written English communication skills.
  • Must have an extrovert personality.
  • Knowledge of Voice over IP will be a plus.

EDUCATION BACKGROUND
:

  • BS in Computer Science, Software or relevant to it.

Highly Preferred Technical Skills:

  • Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

LOCATION: Gulistan-e-Jouhar , Block 19

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