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User Experience Specialist
2 weeks ago
We're Hiring – User Experience Specialist (Energy Storage App)
At Itel Energy Pakistan, we're building smarter, cleaner, and more reliable energy solutions. To strengthen our team, we are looking for a User Experience Specialist who will act as the bridge between our customers in Pakistan and our global product & software teams.
Location: Lahore, Pakistan
Industry: Energy Storage / Renewable Energy
Key Responsibilities:
Handle customer complaints related to App usage and ensure timely resolutions.
Collect, analyze, and report user feedback to support product optimization.
Conduct interviews, surveys, and user journey analysis to uncover insights.
Create user personas & reports to guide product strategy.
Collaborate with marketing, after-sales, and distributors to improve user experience.
Support distributors and installers with user training and product promotion.
Requirements:
Bachelor's degree in Telecommunications, Electrical Engineering, or related field.
2+ years of relevant experience in energy storage / renewable energy.
Strong communication, problem-solving, and research skills.
Proficiency in English (spoken & written).
User-centric mindset with analytical and logical thinking abilities.
Apply Now:
Send your CV to or reach out directly.
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