Success Delivery Manager

1 week ago

Lahore, Punjab, Pakistan Purelogics Full time

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, and

cloud-native platforms.

Job Description

As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey—from onboarding and implementation to adoption and growth—ensuring client success with our SaaS solutions. You'll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.

Responsibilities:

  • Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.
  • Drive onboarding, training, and successful deployment of client products.
  • Understand client business goals and align our solutions to drive measurable outcomes.
  • Manage timelines, resources, and client expectations across multiple projects.
  • Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.
  • Collaborate with internal teams to resolve issues and continuously improve the client journey.
  • Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.
  • Proven success managing B2B SaaS clients and leading complex project implementations.
  • Strong communication, stakeholder management, and relationship-building skills.
  • Comfortable working in fast-paced, agile environments.
  • Tech-savvy and able to translate technical concepts into business value.

Preferred Qualifications:

  • Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.
  • Certifications like PMP, CSM, or Customer Success certifications are a plus.
  • Exposure to cloud platforms (AWS/Azure) or API-based integrations

Experience:

  • Min 10 years

About Us:

PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We're CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.

The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.

What are we offering?

  • Health Insurance
  • Life Insurance
  • Employee Benefits Program
  • Leave En-cashment
  • Food Compensation
  • Public Holiday Compensation
  • Weekend Work Compensation
  • Birthday Celebration
  • Star Of the Months
  • Referral Bonus
  • Car Finance Program
  • Bike Finance Program
  • Quarterly Meet-Up
  • Paid Certification
  • Sports Gala
  • Child education program
  • Eid Gifts
  • Iftar Meals

Job Type: Full-time

Pay: Rs700, Rs800,000.00 per month

Work Location: On the road

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time 1,200,000 - 3,600,000 per year

    Job Title:Customer Success ManagerTimings:5PM-2AM PKTLocation:Arfa Technology Park, Model Town Lahore.Reports To:Director - Operations & Service DeliveryRole OverviewWe are seeking a Customer Success to lead and oversee client relationship management across our MSP partnerships. This individual will serve as the strategic link between our service delivery...

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time 1,200,000 - 3,600,000 per year

    Job Title: Customer Success Manager Timings: 5PM-2AM PKTLocation: Arfa Technology Park, Model Town Lahore. Reports To: Director – Operations & Service DeliveryRole OverviewWe are seeking a Customer Success to lead and oversee client relationship management across our MSP partnerships. This individual will serve as the strategic link between our service...

  • Service Delivery Manager

    7 days ago

    Lahore, Punjab, Pakistan VaporVM Full time 1,800,000 - 2,500,000 per year

    Job Title: Service Delivery Manager – Shared ServicesLocation: LahoreJob Type: Full-TimeExperience: 10+ YearsJob Summary:We are looking for an experiencedService Delivery Manager – Shared Servicesto lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of...

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan Sourceed Full time 900,000 - 1,200,000 per year

    We're Hiring: Customer Success ManagerSourceed is seeking an experienced Customer Success Managerto join our team in Lahore. This role is ideal for a professional who is passionate about building strong client relationships, ensuring customer satisfaction, and driving long-term success.Responsibilities:Serve as the primary point of contact for clients,...

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan Digital Orbit Solutions Full time 500,000 - 1,500,000 per year

    Company DescriptionDigital Orbit Solutions is a forward-thinking company delivering AI-driven digital strategies that leverage advanced data analysis and cutting-edge technology to accelerate business growth. Backed by a diverse team of industry veterans and emerging talent, we combine extensive experience with fresh perspectives to achieve exceptional...

  • Virtual Account Management

    5 days ago

    Lahore, Punjab, Pakistan Delivery Hero Full time 30,000 - 60,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Assistant Manager, Operations

    3 days ago

    Lahore, Punjab, Pakistan Delivery Hero Full time 1,200,000 - 3,600,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Delivery Director, IT Services, Erp

    1 week ago

    Lahore, Punjab, Pakistan Itc Worldwide Full time 1,200,000 - 3,600,000 per year

    ITC Business Applications Domain Delivery Practice is looking for an experienced and highly dynamic leader to take on a leadership role for TECHNICAL SERVICES & SUPPORT.The Delivery Director role is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations, accountable for the delivery quality...

  • Assistant Manager, Operations

    3 days ago

    Lahore, Punjab, Pakistan Delivery Hero Full time 1,200,000 - 3,600,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Manager

    3 days ago

    Lahore, Punjab, Pakistan QUICK START IT SOLUTION LLC Full time 900,000 - 1,200,000 per year

    Company DescriptionQuick Start IT Solution LLC is a trusted provider of end-to-end IT services and workforce solutions. We specialize in delivering highly skilled IT engineers and support staff for on-site and remote projects worldwide. Our expertise covers IT infrastructure management, network engineering, desktop support, and project-based staffing,...