Customer Service Representative

4 days ago

Rawalpindi, Punjab, Pakistan HandyDevs Full time 1,000,000 - 1,200,000 per year

About Us

HandyDevs IT Services is a fast-growing software development startup dedicated to delivering modern, high-quality digital solutions, including web applications, mobile apps, and automation systems. We're now expanding our communication and client support team and are looking for a female Customer Service Representative (CSR) who can handle client interactions with confidence, professionalism, and care.

Job Responsibilities

  • Communicate with clients through email, calls, and chat in a professional and friendly manner.
  • Coordinate between clients and internal teams (developers, designers, project managers).
  • Handle client follow-ups, documentation, and feedback efficiently.
  • Maintain organized client data and ensure timely project updates.
  • Support business development activities by responding to inquiries and preparing basic reports.
  • Help maintain a positive company image through exceptional communication.

Requirements

  • Excellent English communication skills (written & verbal).
  • Strong interpersonal and organizational skills.
  • Confident, polite, and customer-focused personality.
  • Familiarity with basic computer tools (Google Workspace, Trello, CRM, or similar).
  • Prior experience in customer service or software house will be an advantage.
  • Ability to multitask, take initiative, and work in a startup environment.

Perks & Benefits

  • Friendly and supportive work environment.
  • Opportunity to grow with a young and ambitious tech startup.
  • Skill development and training opportunities.

  • Performance-based salary increments.

  • Salary: Market competitive (based on skills & experience)

Start Date: Immediate

Job Type: Full-time

Pay: Rs20, Rs100,000.00 per month

Work Location: In person

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