Customer Support Executive

6 days ago

Rawalpindi, Punjab, Pakistan WORKERZ LLC Full time 240,000 - 480,000 per year

Company Description

WORKERZ is a premier provider of outbound and inbound campaign services dedicated to exceptional customer engagement and impactful results. Built on core values of Discipline, Consistency, and Commitment, WORKERZ ensures excellence and fosters meaningful connections in customer interactions. We prioritize a supportive and empowering work environment, recognizing that our success is tied to the dedication and well-being of our team members. At WORKERZ, we embrace a culture of passion and perseverance, as embodied in our motto, "Where Hard Work Never Sleeps." Join WORKERZ and become part of a team that values people and thrives on extraordinary results.

Role Description

This is a full-time, on-site role located in Rawalpindi for a Customer Support Executive. The Customer Support Executive will handle inbound and outbound communications to assist customers, address inquiries, and provide solutions. Responsibilities will include ensuring a high level of customer satisfaction, delivering timely and efficient online and technical support, and maintaining a professional and polite demeanor in all customer interactions. The role requires effectively managing customer concerns to enhance their experience with our services.

Qualifications

  • Strong skills in Customer Support and Customer Service
  • Experience in ensuring Customer Satisfaction and providing Online Support
  • Proficiency in Technical Support and troubleshooting customer issues
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Problem-solving skills and a customer-first approach
  • Proficiency in relevant software and tools can be an advantage

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