Customer Support Team Lead

5 hours ago

Rawalpindi, Punjab, Pakistan GrowthRatio Solutions Full time 720,000 - 1,360,000 per year

Customer Support Team Lead

Overview:

We're looking for an experienced and proactive Customer Support Team Lead to join our fast-growing organization. This role is ideal for someone who has already mastered customer support operations, can handle client communications independently, and is eager to bring immediate value without the need for extensive onboarding.

You'll play an essential part in driving customer satisfaction, refining service processes, and laying the foundation for a strong support team. As we grow, this position will naturally evolve into a leadership role, where you'll guide additional team members, enhance service standards, and streamline operational efficiency.

Core Responsibilities:

  • Manage customer queries and issues across multiple channels with accuracy, empathy, and professionalism.
  • Provide quick, effective resolutions that ensure an excellent customer experience.
  • Identify patterns in customer concerns and recommend actionable improvements in workflows.
  • Partner with management to refine support systems, SOPs, and performance metrics.
  • Offer guidance and mentorship to junior team members as the department scales.
  • Contribute to the development of better communication tools, training programs, and service protocols.

Required Skills & Qualities:

  • Exceptional English communication skills — both written and verbal.
  • Customer-focused mindset with strong problem-solving and conflict-resolution abilities.
  • Self-motivated and disciplined; able to work effectively with minimal supervision.
  • Demonstrated leadership ability with potential to manage and inspire a small team.
  • Calm and composed attitude when dealing with challenging situations.
  • Strong sense of ownership, responsibility, and attention to detail.
  • Flexible and adaptable to evolving company processes and priorities.

Experience & Background:

  • 2–3 years of hands-on experience in customer service or support (experience with eCommerce or Shopify is a plus).
  • Proven record of managing client interactions efficiently in a structured or remote environment.
  • Prior experience leading, training, or helping build a support team will be a major advantage.

What We Offer:

  • A chance to join a growing and well-established company where your expertise is valued.
  • Opportunities for professional growth into a leadership position as our support operations expand.
  • A dynamic work environment that encourages independence, accountability, and innovation.

Job Type: Full-time

Compensation: Rs. 90,000 – Rs. 170,000 per month

Location: On-site

If you believe you're a strong fit for this role, please send us a 2-minute video introduction describing why you're the right person for the position. Send your video via WhatsApp to

Job Type: Full-time

Pay: Rs90, Rs170,000.00 per month

Work Location: In person

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