Support Executive

23 hours ago

Lahore, Punjab, Pakistan E-Med Services Full time 400,000 - 700,000 per year

A Female customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.

Common responsibilities of a customer support executive ( Female) include answering customer phone calls, sending emails to customers regarding user issues, and solving customer technical issues over the phone.

Job Brief:

We're looking for a Customer Support Executive ( Female) who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you

Customer Support Executive Duties:

  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status
  • Provide workflow assistance
  • Manage all customer issues and requests
  • Develop and improve customer experience
  • Work with IT and Finance teams to resolve customer issues
  • Manage complaints

Qualifications:

  • Degree in any field.
  • Fresh Graduates are welcome to apply (no prior experience required).
  • Excellent communication skills in English (both written and verbal) are a must.
  • Previous Call Center or Customer Support experience is a plus.

Working Hours:

  • Night Shift (6 PM - 3 AM)

Job Type: Full-time

Pay: Rs50,000.00 per month

Work Location: In person

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