Customer Experience Officer

OverviewJoin to apply for the Customer Experience Associate role at Oraan.Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are creating user-driven financial tools and services to help people save for goals such as a car, a wedding, or simply improve their saving habits.About The RoleWe...

About the roleWe are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing...

About OraanOraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis' imagine committees. We enable people to save with a safe group in a simple...

We are looking for a proactive and customer-focusedCustomer Relation Officerto manage client interactions, handle inquiries, and ensure an excellent service experience. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle multiple tasks efficiently.Key Responsibilities:Manage customer queries through...

Job Description:We are looking for a friendly and professional Customer Relations Officer to join our team. You will be the first point of contact for our customers, helping to build strong relationships and ensure customer satisfaction.Responsibilities:Handle customer inquiries via phone, email, and in-personResolve complaints in a calm and timely...

Position: Customer Support OfficerLocation: KarachiRole DescriptionRespond promptly to customer queries via phone, WhatsApp, email, and social media.Assist shoppers with product details, sizing, availability, order placement, and return/exchange processes.Track online orders and resolve delivery-related concerns in coordination with the logistics...

Location:KarachiSalary:Up to PKR 70,000/monthRole Level:Junior / SupportAbout the Role:We're looking for aCustomer Success Officerto join our growing team This role focuses onreconciliation and operational support, ensuring smooth transaction settlements, customer satisfaction, and coordination across teams.Key Responsibilities:Monitor daily transactions and...

Job Description:We are looking for a friendly, detail-oriented Customer Support Officer to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.Key Responsibilities:Respond to customer inquiries via email, phone, or chat in a timely and...

Requirements:Candidate must have a good command on PSW, Preparing GD, SRO, Custom Tariff.Candidate must have a good command on MS Office and Email communication.Candidate must have a valid CNIC .Only apply if you fulfil all of the above mentioned requirements.Office Location: DHA Phase II (Ext)We work hard towards ensuring a safe and friendly but...

Job Summary: We are looking for a Customer Service Officer with good communication skills and a great work ethic to join our team.Key Responsibilities:Handle chats for assigned domains, while maintaining the target of given AHT (Average Handling time).Review chatbot-handled chats for incorrect or insufficient responses, and create tickets for...