Customer Experience Officer
7 days ago
Job Description:
We are looking for a friendly, solution-oriented Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and satisfying experience with our products/services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve complaints and issues effectively, ensuring customer satisfaction
- Collect and analyze customer feedback to help improve our service
- Work closely with internal teams to ensure a seamless customer journey
- Maintain accurate records of interactions and follow-ups
Requirements:
- Strong communication and problem-solving skills
- Prior experience in customer service or a similar role preferred
- Ability to work independently and in a team
- Familiarity with CRM systems is a plus
- Positive attitude and a passion for helping people
Job Type: Full-time
Pay: Rs25, Rs45,000.00 per month
Work Location: In person
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