Customer Experience Officer

2 weeks ago


Karachi, Sindh, Pakistan Premio Travel and Tours Full time 270,000 - 540,000 per year

Job Description:

We are looking for a friendly, solution-oriented Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and satisfying experience with our products/services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Resolve complaints and issues effectively, ensuring customer satisfaction
  • Collect and analyze customer feedback to help improve our service
  • Work closely with internal teams to ensure a seamless customer journey
  • Maintain accurate records of interactions and follow-ups

Requirements:

  • Strong communication and problem-solving skills
  • Prior experience in customer service or a similar role preferred
  • Ability to work independently and in a team
  • Familiarity with CRM systems is a plus
  • Positive attitude and a passion for helping people

Job Type: Full-time

Pay: Rs25, Rs45,000.00 per month

Work Location: In person



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