
Workforce Delivery Coordinator
3 days ago
We are looking for a highly organized and proactive Workforce Delivery Coordinator to manage end-to-end job ticket activities across multiple customer platforms. This role involves sourcing and onboarding Field Engineers (FEs), coordinating service delivery, and ensuring timely and high-quality execution of field jobs. The ideal candidate will have strong coordination, communication, and problem-solving skills.
Time:6 pm to 3 am
(rotational)
Key Responsibilities:
Monitor, apply, and track job leads across customer platforms
Source, vet, and assign Field Engineers based on job requirements
Oversee job ticket lifecycle from initiation to closure
Act as the main point of contact for clients, engineers, and internal teams
Maintain records, reports, and KPIs on job performance and FE utilization
Qualifications:
Bachelor's degree in IT, Project Management, or related field
Experience in service delivery, field coordination, or workforce management
Familiarity with job ticketing platforms and freelance workforce systems
Strong communication, organizational, and multitasking skills
Technical knowledge of IT infrastructure and field engineering is a plus
Key Attributes:
Self-motivated and detail-oriented
Customer-focused with a service delivery mindset
Adaptable, proactive, and able to work independently
Job Type: Full-time
Pay: Rs100, Rs120,000.00 per month
Application Question(s):
- Its onsite role bahria phase 7 Rawalpindi night shift comfortable?
- IT support experience required?
- have you read JD clearly ?
- Notice period?
Work Location: In person
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