Customer Service and Admin Officer

1 week ago

Islamabad, Islamabad, Pakistan Think Higher Consultants Full time 600,000 - 800,000 per year

We are looking for a Customer Service Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of relevant experience.

Key Responsibilities:

  • Provide general administrative and clerical support such as mailing, scanning, and copying documents.
  • Take regular follow-ups from clients and ensure timely communication and response to their queries.
  • Prepare, manage, and file official documents and reports using MS Word.
  • Assist in the planning and execution of office activities, meetings, and events.
  • Handle incoming calls, emails, and other communications professionally and promptly.
  • Maintain accurate records of office expenses, client interactions, and other important documentation.
  • Support team members in day-to-day tasks, including managing appointments, schedules, and travel arrangements.
  • Assist in the on boarding process for new employees, including preparing necessary documentation and coordinating orientation sessions.
  • Manage office supplies and inventory, ensuring that the office is stocked with necessary materials.
  • Coordinate with vendors and service providers for office maintenance and supplies.
  • Assist in the preparation of reports and presentations for management.

Qualifications:

  • Bachelor's degree in Education or a related field.
  • Minimum of 2 years of experience in a similar administrative role.
  • Proficiency in MS Word and other MS Office applications.
  • Excellent verbal and written communication skills.
  • Strong organisational and time management skills.
  • Attention to detail and the ability to multitask effectively.

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