Customer Service Officer

2 weeks ago

Islamabad, Islamabad, Pakistan Safa Fitness Club, Titan Group Full time 1,200,000 - 3,600,000 per year

Company Description

Safa Fitness Club is a professional health, fitness, and wellness center based in Islamabad. We specialize in results-driven training, ethical client guidance, and personalized wellness experiences. From goal-based fitness programs to nutritional consultations and group classes, we help busy professionals transform their lives with accountability and expertise.

Role Description

We are looking for a professional Front Desk Officer / Customer Service Officer to serve as the first point of contact for clients and visitors. The role involves managing front desk operations, handling calls, responding to customer inquiries, and supporting daily administrative tasks. The ideal candidate should possess strong communication skills, a customer-focused attitude, and basic proficiency in MS Office. Responsibilities include greeting guests, managing appointments, resolving basic customer concerns, and ensuring a clean, welcoming reception area.

Qualifications

  • Strong Interpersonal Skills
  • Experience in Customer Service, Customer Support, and Customer Satisfaction
  • Ability to manage Customer Experience effectively
  • Excellent communication skills
  • Problem-solving abilities
  • Ability to work independently and as part of a team
  • Previous experience in a fitness or wellness environment is a plus
  • Bachelor's degree in Business, Communications, or a related field

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